Charged for an unused account

[Rao1997]

I recently got a pandora premium trial but I never used it. I thought I have canceled my trial earlier but I was charged for the subscription. Would I qualify for a refund for this?

[R_97]

I opened an account for a Pandora premium trial, but I never used it at all. I went through the website to cancel the subscription as I knew I wouldn’t use it but it didn’t cancel and I was charged for it. I need a refund because I was charged for something I do not use.

[AlyssaPandora]

Hi there, @R_97 @Rao1997. 👋

Thanks for letting us know.

Someone from our User Support team will be in touch regarding your accounts / subscriptions via email soon.

Hope this helps! 🎶

[Blackrose]

My bill was due on March 16th. And I canceled it on the 13th. I was still charged, and they canceled my subscription. I would like a refund.

[AdamPandora]

@Blackrose I will have someone from our User Support team contact you via email to look into this.

Please keep an eye out for their message.

[Leestudent007]

Signed up for Pandora One a long time ago and was getting charged $5.45 every month directly by Pandora.  I don't always use Pandora, so it took me a while to finally notice there were ads and caps on skipping tracks.  My CC is still being charged $5.45 each month but I am not getting upgraded service.  My account settings make it seem as if I have the trial version - only has an option to upgrade to Plus or Premium - not cancel.  When I try to upgrade and plug in the info for my credit card that is already being charged each month, there is an error message every time that "something went wrong." 

So my card is being charged each month - I'm not getting the benefit of what I'm paying for - and I cannot cancel or upgrade.  

Please help!

[AdamPandora]

@Leestudent007 I will have someone from our support team contact you via email to investigate this. 🔎

Please keep an eye out for their message. 

[cady7545]

I canceled my free trial subscription back around Feburary of 2019 and never realized I've been getting charged each month since. Money is already tight and I would like a refund since I still use my account and get ads when I have been paying each month for no ads. I have no idea who or how to contact  anyone and this has my very frustrated and upset. I am about to completely leave this service if this isn't fixed immediately. Please respond back to resolve this issue!

[AlyssaPandora]

Hey there, @cady7545. 👋

A member from our User Support team will reach out to you via email to assist with your account soon. 

Thanks so much for posting on the community! 🎧

[kungfuchoirboy]

Could @Pandora Support contact me re charges following free trial period.  I'd canceled but still have been chared $9.99

thanks,

Will.

[AdamPandora]

@kungfuchoirboy Nice to see you around our community.

I reached out to our support team on your behalf, and they have confirmed with me that they will be sending you a separate message via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

[gsanson]

I've got the same issue. I canceled last month and got charged again -please refund my money

Gary