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Re: Still charged after canceling subscription

Underground

Hello, I am running into the same problem. I was charged on April 3, 2020 of $10.75. I had cancelled because I had been given a free trial through Alexa, in which I never used. I am reaching out for a refund. 

Thank you,

Liz  

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Re: Still charged after canceling subscription

Moderator
Moderator

@elymendez13 I will have someone from our User Support team reach out to you separately via email to look into this.

Please keep an eye out for their message. 

Adam | Community Moderator

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Re: Still charged after canceling subscription

Underground

Yes, thank you for your help!

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Re: Still charged after canceling subscription

Moderator
Moderator

@elymendez13 Always happy to help!

Please stay safe, and have a great rest of your week. 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still charged after canceling subscription

Underground

you as well 😊

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canceled subscription still charged

Local Performer

my account was charged 4/20 after canceling my subscription which was supposed to end on 4/17. Please refund my account.

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Re: canceled subscription still charged

Moderator
Moderator

@nogoldfix I am going to have someone from our support team reach out to you privately via email to look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Charged after Cancellation

Local Performer

I have previously tried to cancel the trial and recently found out I was charged without being let know. Is there anyone I can reach out to and receive a refund?

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Re: Charged after Cancellation

Moderator
Moderator

@leslyeprince I am going to put you in touch with someone from our support team.

They will be contacting you via email to look into the charge you received - please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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My Card charged after cancellation

Local Performer

My Card is charging from past 3mts, even after I canceled my subscription in Jan 2020 (within my trail period). Can you cancel my subscription, payment card details & refund my money for past 3mts (Feb, Mar, April 2020)

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Re: My Card charged after cancellation

Moderator
Moderator

@ashwinv123 I moved your post to this thread since you are experiencing a similar issue.

I will have someone from our support team reach out to you via email to further investigate the charges you are seeing.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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i cancelled my subscription but was charged.can i get my refund

Local Performer

i cancelled my subscription but was charged.can i get my refund

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