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Pandora had me try Premium - then there was an option that it will remind me so i can opt out before it starts to charge me - No Reminder then got charged automatically today!!! Typical bait and switch!!! will try to dispute payment.
Moderator Edit: Changed title for clarity
@fat1487tony Our support team will be contacting you directly via email to help get this resolved.
Please keep an eye out for their message.
Thanks for being a part of the community! 🎶
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Hi there, @mytechgeek !
Sorry for any confusion.
Looks like a member from our User Support team has already contacted you regarding your subscription.
In the meantime, here's more information about how our free 90-day trial subscriptions work.
the same thing just happened to me. i was just unexpectedely ccharged when i was told there would be the option to opt out. i am also in the military so it didnt even give me a chance to look at other plans. furious that i was just charged $10.91 without my knowledge. how do i call and contact pandora directly
@fat1487tony Our support team will be contacting you directly via email to help get this resolved.
Please keep an eye out for their message.
Thanks for being a part of the community! 🎶
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
I didn't get any notification or notice and the money was just pulled out
@Amandabahena01 Someone from our User Support team will be sending you an email to look into this further.
Please keep an eye out for their message!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
I would like a refund. I was just billed on the 15th and do not want it. Please he
mod edit: format
Hi @kaishabibbins - thanks for posting. I moved your message over to an existing thread: Charged after Premium Trial
I've contacted our User Support team, someone will reach out to you via email to follow up.
Please be on the look out for their email. Thanks!
I too am very frustrated after learning I have been charged for a Premium Subscription but I dont use Premium Pandora. I would like these payments stopped. This fraudulent on my bank account
mod edit: format
Hi @Lilwhit215 - thanks for posting to community!
I moved your message from the thread Manage subscription: Apple (iTunes) to a more relevant thread Charged after Premium Trial since your account is upgraded through Pandora and not Apple.
I checked the email associated with your community profile and see that a 60-day trial of Pandora Premium was started on your account on 3/26/2020. Since the trial was never cancelled before the 60 days were up, it automatically renewed with an actual subscription.
I've let our User Support team know to reach out to you about this and further assist.
Please be on the look out for their email.
What is this charge for?
@Sharonsweet9 I moved your post to this thread to keep the Community organized: Charged after Premium Trial
It looks like your account was signed up for a 90-day free trial to Pandora Premium on 07/14/20.
Since the trial was never canceled before the 90 days were up, it renewed with an actual monthly subscription on 10/12/20.
This would explain the charge that you are seeing on your account.
To avoid being charged again at your renewal date (or at the end of your free trial period), be sure to cancel your subscription at least 24 hours beforehand.
Cancel your subscription from a computer:
Cancel your subscription from a mobile device:
Once cancellation has been completed, your current subscription benefits will be active until your expiration date.
Hope this helps!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
same thing with me. i was not informed about the trial ending and they took $14.03 out of my card
I was charged $14.03 from my card without any notice. I did the free trial and got ZERO notifications saying the trial was going to end soon, but once i put a new card on my phone, here you guys go taking money. i needed that money to buy things for school.
@brittneypagan11 I am going to have someone from our support team contact you privately via email to help look into this further.
Please keep an eye out for their message.
Thanks for your patience in the meantime! 🤝
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
3 months of free Pandora came with the earphones I bought. I thought it was just a perk of buying a earphones and didn't realize it was something I had to cancel. I tried it out, literally never used it, and forgot about it after that, so I got charged. Can I get a refund?
@cancelmyaccount I do see you were able to get in touch with our support team for assistance with this already.
If you have any additional questions, you can reply directly to the emailed transcript of your chat conversation you had with them, and they will be happy to further assist.
Hope we continue to see you around the Community!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
I never got the reminder that it was getting close to the end of the trail and got charged. We can't afford the money that was taken. Can i get a refund? Please?
Karla pollard
@Kpollard63301 We do not issue full or partial monthly refunds as stated in our terms of service.
You can view the Subscription Terms you agreed to when you signed up for your subscription.
This being said, I do see you were able to successfully cancel your subscription to prevent it from renewing again in February. No charges will be made moving forward as your account has now reverted back to the free service.
As always, if you ever have any subscription-related questions, you can contact our support team directly for assistance here.
Thanks for being a part of the Community!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
Can I get a refund for my Pandora Plus Trial?
I just got charged and forgot I had it.
@dmnt I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)