Didn't receive gift subscription after purchasing

[rizabmbs]

Like many people here, I purchased a gift subscription for someone last December and they never received (I did receive an email confirming purchase). How can I get the code so they can redeem?

Please help. Thanks!

[AdamPandora · Accepted solution]

@rizabmbs I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

For future reference, you can contact our support team directly for assistance here.

Thanks for your patience in the meantime!

[rizabmbs]

Thank you!

[AdamPandora]

Always happy to help, @rizabmbs. 😎

Hope we continue to see you around the community!

[yacko1975]

I purchased an email gift card. I never received a receipt for the purchase and the other email address never received a gift card but I do see a charge against my credit card. How long should it take until this email is received?

[AdamPandora]

@yacko1975 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jdl3]

I ordered a gift subscription this morning for my wife but she never received an email.  The website directs me to a chatbot but the chatbot isn't helpful, telling me to visit pandora's website, fill out a form, or send an email...all options which just open a new chat page.  How can I view my order details, get the redeem code, or just request a refund?

[AdamPandora]

@jdl3 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[rayrayray]

Hello.  Same issue for me.  I see the charge on my credit card but never received a receipt nor has the recipient received any email.

thanks.