Didn't receive gift subscription after purchasing

[whitetamara2013]

I am having this issue now. How was this fixed? Did you get the email? 

[AdamPandora · Accepted solution]

Sorry for any trouble, @whitetamara2013.

I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[odomdana]

I am having the same issue and it's 2/13. Has there been any update?

[MariaPandora]

Hi @odomdana , thanks for posting.

I'm sorry for the trouble with the gift subscription.

It looks like you have a case open with our support team, but their reply may have gone into your junk folder.

Could you please take a look?

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!