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Didn't receive gift subscription after purchasing

Local Performer

I purchased a gift card on a mobile device, and received a receipt via email with no gift card redemption codes. But I now see that it states one cannot be purchased via a mobile device. How can this issue be resolved? Thanks

 

Moderator Edit: Edited title for clarity

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Re: Didn't receive gift subscription after purchasing

Moderator
Moderator

@klbrown87 If the person you purchased a gift subscription for did not receive the code to redeem it, you will need to contact our support team directly for assistance with either re-sending them the gift subscription, or providing you with a link to the actual gift subscription.

With this being said, our support team has informed me that you already have an open case with them regarding this issue.

Keep an eye out for their email reply and they will be happy to look into this further with you.

Hope we continue to see you around the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Didn't receive gift subscription after purchasing

Moderator
Moderator

@klbrown87 If the person you purchased a gift subscription for did not receive the code to redeem it, you will need to contact our support team directly for assistance with either re-sending them the gift subscription, or providing you with a link to the actual gift subscription.

With this being said, our support team has informed me that you already have an open case with them regarding this issue.

Keep an eye out for their email reply and they will be happy to look into this further with you.

Hope we continue to see you around the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

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Gift subscription

Local Performer

I purchased a gift subscription for my boyfriend and used my own email for all fields to receive the code and the confirmation. I’ve only received the confirmation email of payment and no code. 

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Re: Gift subscription

Moderator
Moderator

@kd345211 Someone from our User Support team will be contacting you separately via email to help with this.

Keep an eye out for their message!

Adam | Community Moderator

Let's share music in the Playlist Swap

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New Gift Subscription Code.

Local Performer

I purchased a gift subscription. I have an emailed receipt but no code. How do I get the code?

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Re: New Gift Subscription Code.

Moderator
Moderator

@shaunkeyo Our support team can help with this.

They will be reaching out via email - please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Ordered a gift subscription have not received code.

Local Performer

Sent a support ticket in a couple days ago.  About 7 days ago I purchased a gift subscription and the receiver has not gotten any emails.  I got an emailed receipt and money was collected from my account. Please help. 

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Re: Ordered a gift subscription have not received code.

Moderator
Moderator

@DGeorge77 I moved your post to this thread since you were running into a similar issue.

I will have someone from our User Support team email you a new link to the gift subscription you purchased.

Please keep an eye out for their message.

Thanks for sharing Pandora, and hope we continue to see you around the community! 🎁

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Didn't receive gift subscription after purchasing

Local Performer

I am also having a similar issue. I purchased a gift subscription for my and I got the confirmation of payment, but she hasn't gotten the code. This is very frustrating.

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Re: Didn't receive gift subscription after purchasing

Moderator
Moderator

@Mnichelle27 Sorry to hear that.

I am going to have someone from our support team contact you separately via email to help get this resolved. 

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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How long does a gift subscription take to get to the reciever?

Local Performer

Hello!  On Monday I bought a friend a 1 year subscription.  Today is Tuesday.  I only got a confirmation email in return.  They said they haven't gotten the email yet.  I made sure the email was spelled correctly and everything a few times.  Unfortunately, Pandora didn't give me a gift "code" to give to my friend.  Now I'm wondering where the gift went???  Does it take a few days to get to him?

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Re: How long does a gift subscription take to get to the reciever?

Moderator
Moderator

@fitdre I moved your post to this thread since you are running into a similar issue.

Our support team mentioned that you currently have an open case with them regarding this.

Make sure to reply back directly to the email thread you have going with them, and they will be happy to further assist!

Adam | Community Moderator

Let's share music in the Playlist Swap

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