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Didn't receive gift subscription after purchasing

Local Performer

I purchased a gift card on a mobile device, and received a receipt via email with no gift card redemption codes. But I now see that it states one cannot be purchased via a mobile device. How can this issue be resolved? Thanks


Moderator Edit: Edited title for clarity

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Local Performer

Like every other person I purchased a gift subscription and received a confirmation email but never got a code? Seems like the latest running scam as there are way too many instances of the exact same thing happening to count! If this is a problem which it is and Pandora has still not corrected the issue, what the hell?

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Community Manager
Community Manager

@Ssmith29 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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I don't think it's a scam, the website for buying gift cards/subscriptions feels totally different from the main website. So I am guessing it is a legacy payment system that needs to sync with another system to send the code. Because after having my my support case open here they sent me the code super quickly.

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