cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Re: charged twice

Moderator
Moderator

@Hunniebun0912 Someone from our support team will be contacting you via email to gather additional information about the charges you are seeing.

Please keep an eye out for their message.

Thanks for your patience. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Double charged

Local Performer

I was double-charged in May, June and July for my Pandora prescription. I am billed through Google play. I would like to have a credit towards the next three months in order to keep good standings and continue with my Pandora subscription.

Lindsey Kiser Sutton
0 Kudos
Reply
Loading...
Highlighted

Re: Double charged

Moderator
Moderator

@Lynzelou82 It looks like you've already contacted our support team for help with this.

Please keep an eye out for their email reply, and they will be happy to look into this further.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Re: Double charged

Local Performer

Yes pls

0 Kudos
Reply
Loading...
Highlighted

Re: Double charged

Moderator
Moderator

@Lacookies88 It sounds like you need help looking into a double charge that was made on your account.

I will have our support team contact you privately via email so that they can gather some additional details from you.

Please keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Being billed twice

Local Performer

I upgraded to Premium on one cc, paid annual fee w/Vet's discount:

Jul 15, 2020 PANDORA*INTERNET RADIO (...0594) Bills & utilities $87.89

I'm still being billed monthly on the original CC:

Store Purchase GOOGLE SERVICES
, MOUNTAIN VIEW, CA

 

ON HOLD
- $4.99
 
Please advise

 

0 Kudos
Reply
Loading...
Highlighted

Re: Being billed twice

Moderator
Moderator

@mcdimen Is it possible you have two Pandora accounts set up under different email addresses?

I am going to have someone from our User Support team reach out to you privately via email to get this straightened out.

Please keep an eye out for their message in the meantime.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Re: charged twice

Local Performer

Hello, I was charged twice as well on August 6, 2020. Please advise on how to get a refund and resolve this issue. Thank you. 

0 Kudos
Reply
Loading...
Highlighted

Re: charged twice

Moderator
Moderator

@cf1 Our support team will be contacting you privately via email to gather additional info on the two charges you are seeing.

Please keep an eye out for their message in the meantime.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Subscription

Local Performer

One payment came out ok they double charged me and Pandora is not doing there job and take responsibility for the mistake or make things right

0 Kudos
Reply
Loading...
Highlighted

Re: Subscription

Moderator
Moderator

@sibley084 I moved your post to this thread since it sounds like you may have been double charged for a subscription.

I am going to have someone from our support team reach out to you privately via email to look into this further.

Please keep an eye out for their message in the meantime. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Double charged

Local Performer

I have been charged twice for the premium family plan for 2 months now. So I have made 4 payments of $16 in 2 months. Why am I being charged twice, and I would like to be refunded please. 

Reply
Loading...