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Double charged

Local Performer

I am being charge 9.99 a month on two seperate dates for the last 4 months I just notice today when I saw your charge come off my card again when you just charge me 3 days ago how can I see which account that is pulling from how i can  get a refund 


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Re: Double charged

Moderator
Moderator

@jderden19 If you would like to report any double charges on your account for a single Pandora subscription, you will need to contact our support team directly by submitting a message through our help page

With this being said, our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

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Re: Double charged

Moderator
Moderator

@jderden19 If you would like to report any double charges on your account for a single Pandora subscription, you will need to contact our support team directly by submitting a message through our help page

With this being said, our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Double charged

Local Performer

I am trying to send you my email address and it's not accepting it! 

 

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Re: Double charged

Moderator
Moderator

Hi @Jakesteel989 - sorry for any trouble you're experiencing. 

Can you tell me a bit more about what is happening? Are you trying to send an email to our User Support team?

Personal contact information is not allowed to be publicly posted on community. 

Let me know and I'll try and help.

Tanner | Community Moderator

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Double Charged

Local Performer

Good afternoon, on December 7th I was charged for my subscription like normal. This morning I looked at my bank account and there is a pending charge for pandor again. Althouhgh it hasn't paid yet (pending status) will I be able to get a refund?

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Re: Double Charged

Moderator
Moderator

Hi @MMada I checked your account and see that you're account is upgraded through Google Play. I checked Google Play's billing system and I'm not seeing a pending charge on my end. The pending charge should drop off of your account automatically.

If it doesn't, you can reach out to Google Play directly for more help. You can get in touch with their support team here.

Thanks for posting to community! 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Double charged & wrong amounts

Local Performer

I got charged twice and for more than my usual bill. I'm not sure who go reach out to. 

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Re: Double charged & wrong amounts

Moderator
Moderator

@Alissaj4647 Our support team has confirmed with me that they will be reaching out to you via email.

Keep an eye out for their message, and they will be look into this further with you.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Double-billed

Local Performer

I attempted to cancel my original account because I wanted to upgrade (which I did) to premium with the military discount! Which is great! However, I am being billed since that went into effect on the 3rd and 17th of each month. I actually managed to login to my old account and cancel it, again! I would like to stop the double billing and get just 1 bill each month!

 

Moderator Edit: Format, Edited title for clarity

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Re: I am being double billed for the last couple of months!

Moderator
Moderator

@brooksas88 Our support team has informed me that they will be contacting you directly via email.

Please keep an eye out for their message, and they will be happy to look into this further with you.

Thanks for being a part of the community! 🎧

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: I am being double billed for the last couple of months!

Local Performer

Thank you. I will keep an eye out for a solution.   

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Being double billed

Local Performer

Hello my name is Mr. Lane and I am being double bill for my Pandora account.  The billing takes place on the same day of the month for $9.99 each.  The account is linked to my gmail account.  I canceled my subscription today since I am unable to figure out why this is taking place and has taken place for a few months now.  I would like to know what my options are for recooping the extra funds and how I can restore my account and only be billed once a month.  I thank you for your assistance with this matter.

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