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Re: Double Charge

Moderator
Moderator

Hi there, @K3STROS. 👋

Sorry to hear that you were double charged for your Premium subscription through Apple. To keep the community space organized, I moved your post over to this thread: Double Charged

A member from our User Support team will be reaching out to you via email to assist with this. 

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

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Re: Double charged

Local Performer

We need to know our billing!! Im beginning to HATE this app. NO ONE to confirm our subscriptions.  Wonder who to complain to???

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Re: Double charged

Moderator
Moderator

Hi there, @jjbjoyful. 👋

Sorry for any trouble you've experienced.

I'm happy to escalate your issue to our User Support team to offer assistance.

Someone has reached out to you via email. If you don't see their email yet, please be sure to check your spam / junk folder. 📬

Thanks so much for your patience! 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: Double charged

Local Performer

I am being charged 999 and 1499 on two different cards. One account.  I cannot get through to your support team because it's not accepting my email. There has to be a way to contact support other than this!

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Re: Double charged

Moderator
Moderator

@Jakesteel989 I am going to have our support team send you an email.

Please keep an eye out for their message, and they will be happy to look into this further with you.

Thanks for your patience. 🤝

Adam | Community Moderator

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Re: Double charged

Local Performer

I was billed on the 6th and 10th of July 2020 for same plan

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Re: Double charged

Moderator
Moderator

Hi @M120LVR Thanks for posting! Sorry to hear this.

I'm going to reach out to our User Support team to follow up with you via email. 

Please be on the look out for their response. Thanks!

Tanner | Community Moderator

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Re: Double Billed from Apple and Pandora

Local Performer

I realized that starting in October 2018, I started getting charged twice a month for Pandora Premium ($9.99 a month from Pandora and $12.99 a month from iTunes). I only have one account. How can this be?

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Re: Double Billed from Apple and Pandora

Moderator
Moderator

@braddixon69 I am going to have our support team contact you privately via email to look into this further.

Please keep an eye out for their message.

Thanks for your patience. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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