I updated my card info yesterday and they charged me 7.99 not the normal 4.99 and this morning I checked my bank account and they charged me 6 times for 4.99.. Times are hard and it was unauthorized all I did was update my card info with my new card and I was charged 7 times!!!! That's almost 40.00 that was unauthorized to take. I should have only been charged the 4.99 for the no add subscription that I have had for the longest time. Im very upset because money is tight and I have never had issues like this.. Now I'm out 40.00 when it should have only been 4.99 this is absolutely ridiculous!!!
Why Am I being double charge twice I don't understand then it's to different charges
5.31 then 5.45 I didn't authorize 2 charges an I'm about to delete my subscription because I cant speak to anyone about the issue this is very upsetting
@Black_rose I do see you were able to chat with our support team earlier this morning.
If you have any additional questions, make sure to reply back directly to the email that was sent to you.
Hope we continue to see you around the Community!
Hey there, @Cha2xe. 👋
Thanks so much for reporting this. To keep the community space organized, I moved your post over to this existing thread: Double Charged
Someone from our User Support team will be in touch with you via email to offer further assistance. Appreciate your patience during this process! 🎧
I will have someone from our support team contact you privately via email to look into this further.
Please keep an eye out for their message.
Thanks for your patience in the meantime! 🤝
I have been double billed this month and I can't find anything on the Pandora websites that indicates a way to contact them directly for customer service.
I am going to have someone from our support team contact you privately via email to help look into this further.
Please keep an eye out for their message. 📬
For future reference, check out this thread for instructions on how you can contact our support team directly: How to contact customer service?
Hope this helps! 😁