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Re: Double charged

Moderator
Moderator

@cef0416 Our support team will be contacting you privately via email to gather additional information on the charges you are seeing.

Please keep an eye out for their message in the meantime. 📬

Adam | Community Moderator

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Charged multiple times

Local Performer

I updated my card info yesterday and they charged me 7.99 not the normal 4.99 and this morning I checked my bank account and they charged me 6 times for 4.99.. Times are hard and it was unauthorized all I did was update my card info with my new card and I was charged 7 times!!!! That's almost 40.00 that was unauthorized to take. I should have only been charged the 4.99 for the no add subscription that I have had for the longest time. Im very upset because money is tight and I have never had issues like this.. Now I'm out 40.00 when it should have only been 4.99 this is absolutely ridiculous!!!

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Re: Charged multiple times

Moderator
Moderator

@Shayla1011 Our support team will be contacting you privately via email to gather additional information on the charges you are seeing.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

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Why am I being charged twice

Local Performer

Why Am I being double charge twice I don't understand then it's to different charges 

5.31 then 5.45 I didn't authorize 2 charges an I'm about to delete my subscription because I cant speak to anyone about the issue this is very upsetting 

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Re: Why am I being charged twice

Moderator
Moderator

@Black_rose I do see you were able to chat with our support team earlier this morning.

If you have any additional questions, make sure to reply back directly to the email that was sent to you.

Hope we continue to see you around the Community! :pandora:

 

Adam | Community Moderator

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2x Processing Charges

Local Performer

Hi, I’m seeing processing charges 2x on my account after upgrading to premium student. Pls, advise. 

EA9EF13F-FEE6-430F-A7EF-AF414AE56836.jpeg

 

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Re: 2x Processing Charges

Moderator
Moderator

Hey there, @Cha2xe. 👋

Thanks so much for reporting this. To keep the community space organized, I moved your post over to this existing thread: Double Charged

Someone from our User Support team will be in touch with you via email to offer further assistance. Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

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double billing

Local Performer

appears I have been billed monthly and annually.

how do I get this resolved?

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Re: double billing

Moderator
Moderator

@ArthurGene I moved your post over to this thread since you are reporting a similar issue: Double charged

I will have someone from our support team contact you privately via email to look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

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Need to speak to customer service about double billing.

Local Performer

I have been double billed this month and I can't find anything on the Pandora websites that indicates a way to contact them directly for customer service.

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Re: Need to speak to customer service about double billing.

Moderator
Moderator

@eaw I moved your post to this thread since you are reporting a similar issue: Double charged

I am going to have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message. 📬

For future reference, check out this thread for instructions on how you can contact our support team directly: How to contact customer service?

Hope this helps! 😁

Adam | Community Moderator

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Twice charged is not a thing i really can say is the best way to conduct business and i need a refun

Local Performer

I got charged twice and need one refunded 

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