@babyboyduran Our support team has confirmed that you already have an open case with them.
Keep an eye out for their reply to your message, and they will be happy to look into this further with you.
Hope we continue to see you around the community!
HI @breezy_8200 I checked your account and see that you're upgraded through Google Play. Is one of the charges pending?
If so, I may have an explanation for you. Google Play implemented a policy where subscription payments can be authorized up to 72 hours early, in order to ensure there’s a balance in your payment account. That’s why an additional pending charge appeared on your account.
I’ve checked your subscription in the Google Play billing system and confirmed that the pending charge did not go through.
Unfortunately, there’s no way for us to affect this policy since it is administered by Google Play, and we don’t have full access to the Google Play billing system.
The pending charge should drop off of your account automatically. If it doesn't, you can reach out to Google Play directly for more help.
Hope this helped to explain. Thanks for posting to community! 🎧
Yeah my wife and I just noticed we have been getting double charged for my account. She has pandora plus and I have pandora premium but we get charges 5.99 once and 9.99 twice a month... what's going on here..?????
Hi @Nickcargilp Welcome to community! Sorry to hear you've been double charged for your account.
It looks like you may have already reached out to our User Support team. Please be sure to follow up with their email for further help with this.
Thanks again for being part of community! 🎧
I recently purchased a gift card through my phone, but I see two charges for the card on my Amex account. How do I get credit for the duplicate charge?