I hope you find a solution, iam experiencing same problem.
I think they are scaming people....its not cool. Like just put the price on the subscribtion you think it should be, instead of basically stealing...not honorable at all.
I was charged twice for my monthly subscription. I was charged 4.99 last night and then again this morning. How do I get the second charge reversed?
@chrisL902 I'm glad to have you in the Community.
I have reached out to our Support Team who has confirmed that they will be reaching out to you soon at the email address associated with your Pandora account to request some detailed information to look into the double charge.
Thanks for being a part of the Pandora Community. I am looking forward to hearing from you soon.
@babyboyduran Our support team has confirmed that you already have an open case with them.
Keep an eye out for their reply to your message, and they will be happy to look into this further with you.
Hope we continue to see you around the community!
HI @breezy_8200 I checked your account and see that you're upgraded through Google Play. Is one of the charges pending?
If so, I may have an explanation for you. Google Play implemented a policy where subscription payments can be authorized up to 72 hours early, in order to ensure there’s a balance in your payment account. That’s why an additional pending charge appeared on your account.
I’ve checked your subscription in the Google Play billing system and confirmed that the pending charge did not go through.
Unfortunately, there’s no way for us to affect this policy since it is administered by Google Play, and we don’t have full access to the Google Play billing system.
The pending charge should drop off of your account automatically. If it doesn't, you can reach out to Google Play directly for more help.
Hope this helped to explain. Thanks for posting to community! 🎧