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Re: Charged twice

AdamPandora Moderator
Moderator

@babyboyduran Our support team has confirmed that you already have an open case with them.

Keep an eye out for their reply to your message, and they will be happy to look into this further with you.

Hope we continue to see you around the community!

Adam | Community Moderator

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Re: Charged twice

Lyndsie
Local Performer

Hi, I was also charged twice for this month. Who can I contact to correct the situation?

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Re: Charged twice

AdamPandora Moderator
Moderator

@Lyndsie Our support will be contacting you directly via email.

Please keep an eye out for their message and they will be happy to look into this further with you.

Thanks for being a part of the community! 

Adam | Community Moderator

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Re: Charged twice

breezy_8200
Local Performer
I was also charged twice within a couple days
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Re: Charged twice

TannerPandora Moderator
Moderator

HI @breezy_8200 I checked your account and see that you're upgraded through Google Play. Is one of the charges pending?

If so, I may have an explanation for you. Google Play implemented a policy where subscription payments can be authorized up to 72 hours early, in order to ensure there’s a balance in your payment account. That’s why an additional pending charge appeared on your account.

I’ve checked your subscription in the Google Play billing system and confirmed that the pending charge did not go through.

Unfortunately, there’s no way for us to affect this policy since it is administered by Google Play, and we don’t have full access to the Google Play billing system.

The pending charge should drop off of your account automatically. If it doesn't, you can reach out to Google Play directly for more help.

Hope this helped to explain. Thanks for posting to community! 🎧

 

Tanner | Community Moderator

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Re: Charged twice

Tee2
Local Performer

I was also charged twice for the past 3 monthe or so. Can someone contact me  concerning this issue please?

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Re: Charged twice

AdamPandora Moderator
Moderator

@Tee2 Our support team will be sending you a separate message via email.

Please keep an eye out for their message and they will be happy to look into this further with you. 

Adam | Community Moderator

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Re: Billing for account I don't use

Nickcargilp
Local Performer

Yeah my wife and I just noticed we have been getting double charged for my account.  She has pandora plus and I have pandora premium but we get charges 5.99 once and 9.99 twice a month... what's going on here..?????

 

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Re: Billing for account I don't use

TannerPandora Moderator
Moderator

Hi @Nickcargilp Welcome to community! Sorry to hear you've been double charged for your account. 

It looks like you may have already reached out to our User Support team. Please be sure to follow up with their email for further help with this. 

Thanks again for being part of community! 🎧

Tanner | Community Moderator

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Duplicate Gift card charge

bconquer
Local Performer

I recently purchased a gift card through my phone, but I see two charges for the card on my Amex account. How do I get credit for the duplicate charge?

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Re: Duplicate Gift card charge

AdamPandora Moderator
Moderator

@bconquer Our supoprt team will be contacting you via email to help with this.

Keep an eye out for their message! 

Adam | Community Moderator

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accidentally subscribed twice, was trying to unsubscribe.

rios1norma
Local Performer
I was charged twice when i tried to unsubscribe from a free trial. How can i get a refund for these two transactions?
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