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Re: duplicate billing

Moderator
Moderator

@connieowen Our support team will be reaching out to you via email to help with this.

Please keep an eye out for their message! 

Adam | Community Moderator

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Re: duplicate billing

Local Performer

I hope you find a solution, iam experiencing same problem.

 

I think they are scaming people....its not cool.  Like just put the price on the subscribtion you think it should be, instead of basically stealing...not honorable at all.

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Re: duplicate billing

Local Performer
I’ve been billed twice for the same month. How can I get this fixed?
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Re: duplicate billing

Moderator
Moderator

@Carlos91 Our support team will be contacting you separately via email to help with this. 

Keep an eye out for their message! 

Adam | Community Moderator

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Charged twice

Local Performer

I was charged twice for my monthly subscription.  I was charged 4.99 last night and then again this morning.  How do I get the second charge reversed?

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Re: Charged twice

Community Manager
Community Manager

@chrisL902 I'm glad to have you in the Community.

 

I have reached out to our Support Team who has confirmed that they will be reaching out to you soon at the email address associated with your Pandora account to request some detailed information to look into the double charge. 

 

Thanks for being a part of the Pandora Community. I am looking forward to hearing from you soon.

Erick | Community Manager

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Re: Charged twice

Local Performer

I have been being charged twice a month since August.  How do I get this fixed?

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Re: Charged twice

Moderator
Moderator

@babyboyduran Our support team has confirmed that you already have an open case with them.

Keep an eye out for their reply to your message, and they will be happy to look into this further with you.

Hope we continue to see you around the community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Charged twice

Local Performer

Hi, I was also charged twice for this month. Who can I contact to correct the situation?

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Re: Charged twice

Moderator
Moderator

@Lyndsie Our support will be contacting you directly via email.

Please keep an eye out for their message and they will be happy to look into this further with you.

Thanks for being a part of the community! 

Adam | Community Moderator

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Re: Charged twice

Local Performer
I was also charged twice within a couple days
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Re: Charged twice

Moderator
Moderator

HI @breezy_8200 I checked your account and see that you're upgraded through Google Play. Is one of the charges pending?

If so, I may have an explanation for you. Google Play implemented a policy where subscription payments can be authorized up to 72 hours early, in order to ensure there’s a balance in your payment account. That’s why an additional pending charge appeared on your account.

I’ve checked your subscription in the Google Play billing system and confirmed that the pending charge did not go through.

Unfortunately, there’s no way for us to affect this policy since it is administered by Google Play, and we don’t have full access to the Google Play billing system.

The pending charge should drop off of your account automatically. If it doesn't, you can reach out to Google Play directly for more help.

Hope this helped to explain. Thanks for posting to community! 🎧

 

Tanner | Community Moderator

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