Yeah my wife and I just noticed we have been getting double charged for my account. She has pandora plus and I have pandora premium but we get charges 5.99 once and 9.99 twice a month... what's going on here..?????
Hi @Nickcargilp Welcome to community! Sorry to hear you've been double charged for your account.
It looks like you may have already reached out to our User Support team. Please be sure to follow up with their email for further help with this.
Thanks again for being part of community! 🎧
I recently purchased a gift card through my phone, but I see two charges for the card on my Amex account. How do I get credit for the duplicate charge?
@vvcarlson It sounds to me like you may have 2 different Pandora accounts set up under different email addresses - one upgraded to the family plan through Pandora, and one upgraded to an individual Premium Plan through Apple.
With that being said, someone from our support team will be reaching out to you directly via email to help make sure this gets resolved.
Keep an eye out for their message!
@Blanca Our support has taken a look and can see your account is currently upgraded through Apple.
If both charges you are seeing were processed by Apple, I recommend reaching out to Apple support directly for further assistance with this.
You can get in touch with the Apple support team here.
In the meantime, our support team will also be contacting you separately via email to help make sure this gets resolved.