Hey, @MusicFan027. 👋
Sorry for the continued trouble. I moved your post over to this thread to keep the community organized.
In the meantime, I was able to determine what is happening with those charges. There are two separate accounts upgraded under your PayPal account.
Please keep an eye out for another email today regarding the monthly and yearly charges on your PayPal account. If you don't see the email shortly, check your spam / junk folder to make sure it didn't end up there.
Thanks so much for your patience during this process! 🎧
I moved your posts over to this thread to make sure the community is tidy.
A member from our User Support team will be in touch with each of you via email to assist with your subscription charges.
We appreciate your patience! 🎼
How in the world do I get help? I renewed subscription in December 2019 and am now being charged twice. How do I find out why? And more importantly, how do I stop being double billed. Not cool Pandora, not cool.
Hi @NancyK. 👋
Sorry to hear that you're being double billed.
I'm sure that our User Support team can help determine what's happening and rectify your billing issue.
I've created an email support case for you as we don't discuss personal account details via the community. Someone from our team will be in touch via email soon.
Thanks so much for bringing this to our attention, and for your patience! 🎧
I have been charged for 2 subscriptions today.
9.99 and 4.99
I only want Premium $9.99 monthly. please refund the $4.99 charge.