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Billed twice

Local Performer

Why am I being charged twice on my account?!! Who can I reach out to handle this issue??

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Re: Billed twice

Moderator
Moderator

@Opey730 Our support team can look into this for you - they will be contacting you separately via email.

Please keep an eye out for their message.

Thanks for your patience! 

 

Adam | Community Moderator

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Double charged

Local Performer

How in the world do I get help? I renewed subscription in December 2019 and am now being charged twice. How do I find out why? And more importantly, how do I stop being double billed.  Not cool Pandora, not cool.

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Re: Double charged

Moderator
Moderator

Hi @NancyK. 👋

Sorry to hear that you're being double billed. 

I'm sure that our User Support team can help determine what's happening and rectify your billing issue. 

I've created an email support case for you as we don't discuss personal account details via the community. Someone from our team will be in touch via email soon.

Thanks so much for bringing this to our attention, and for your patience! 🎧

Alyssa | Community Moderator

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Charged twice

Local Performer

     I was charged yesterday $4.99 and charged again today for $4.99. How can this be fixed. 

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Re: Charged twice

Moderator
Moderator

@Dedel1970 Someone from our User Support team will be contacting you via email to look into this.

Please keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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double charged for 2 types of subscriptions on my account

Local Performer

I have been charged for 2 subscriptions today.

9.99 and 4.99

I only want Premium $9.99 monthly. please refund the $4.99 charge. 

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Re: double charged for 2 types of subscriptions on my account

Moderator
Moderator

Hey there, @brandilowe. 👋

I moved your post over to this thread to keep the community space organized.

I've gone ahead and created an email support case for you with our User Support team.

A specialist will reach out to you soon via email regarding the double charges. 📬

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: double charged for 2 types of subscriptions on my account

Local Performer

Thanks

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Re: double charged for 2 types of subscriptions on my account

Local Performer

Hi there, my name is Alex and I have been experiencing the same problem for at least two years now after looking into this. I just had my subscription renew and saw the monthly charge and the annual charge. Who can I speak with to resolve this as Pandora has been charging me twice for the services provided. Who do I speak with to resolve this? 

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Re: double charged for 2 types of subscriptions on my account

Moderator
Moderator

Hey, @itsjustalex. 👋

A member from our User Support team will be in touch with you via email to help with those two subscription charges you've noticed. 

Thanks for your patience during this process! 📬

Alyssa | Community Moderator

Let's talk music in Community Chat

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Double charged

Local Performer

I was just charged on 2/4/20 and now my account has been charged again today. As I am looking back I have been charged multiple times several months. This is ridiculous! I will need my money back for all double charged months or I will cancel. Please have someone to email me now.

 

mod edit: format

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