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Re: double charged for 2 types of subscriptions on my account

AlyssaPandora Moderator
Moderator

Hey there, @brandilowe. 👋

I moved your post over to this thread to keep the community space organized.

I've gone ahead and created an email support case for you with our User Support team.

A specialist will reach out to you soon via email regarding the double charges. 📬

Alyssa | Community Moderator

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Re: double charged for 2 types of subscriptions on my account

Cobknob
Local Performer

Thanks

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Double charged

Mroland01
Local Performer

I was just charged on 2/4/20 and now my account has been charged again today. As I am looking back I have been charged multiple times several months. This is ridiculous! I will need my money back for all double charged months or I will cancel. Please have someone to email me now.

 

mod edit: format

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Re: Double charged

TannerPandora Moderator
Moderator

Hi @Mroland01 thanks for posting to community and sorry to hear this.

I've moved your message to an existing thread on this and asked that someone from our User Support team reach out to you via email. Please be on the look out for their email. 

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Being billed monthly and annually - how to fix?

donnietorok
Local Performer

Hi.

I notice I'm being billed monthly and annually for my Pandora account.  How can I get this corrected?

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Re: Being billed monthly and annually - how to fix?

AdamPandora Moderator
Moderator

@donnietorok Our support team mentioned they were able to help resolve this with you over chat.

If you have any additional questions, you can reply back directly to the email that was sent over to you when your chat session ended.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Billed twice this month

BMS
Local Performer

I have been billed twice this month would like it fixed

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Re: Billed twice this month

AdamPandora Moderator
Moderator

@BMS Our User Support team can help with this - they mentioned they will be contacting you separately via email to gather more information.

Keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Getting double billed

ericg
Local Performer

I changed credit cards on my account and I have been getting charge on the new AND the old card.  The new card is charging the current $4.99 and the old card is charging the old $3.99 for the past few months.

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Re: Getting double billed

AlyssaPandora Moderator
Moderator

Hi there, @ericg. 👋

Sorry to hear that you're being double billed.

I moved your post over to this thread to keep the community space organized. 

A specialist from our User Support team will reach out to you via email regarding your billing issue. 

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Two different charges

Aerialas
Local Performer

I've noticed that for a while now Google Play has been charging me twice for Pandora. Once for the 9.99 fee for my membership and then another 4.99 a few days later. What is this? And why is it happening? If the membership is fifteen then I will pay fifteen dollars. Otherwise I fully expect compensation for these double charges for as many as I can find on my billing statement.

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Re: Two different charges

AdamPandora Moderator
Moderator

@Aerialas I moved your post over to this thread since you are running into a similar issue.

Someone from our support team will be contacting you separately via email to look into this further.

Please keep an eye out for their message! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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