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Re: Double charged

Moderator
Moderator

Hi @Mroland01 thanks for posting to community and sorry to hear this.

I've moved your message to an existing thread on this and asked that someone from our User Support team reach out to you via email. Please be on the look out for their email. 

 

Tanner | Community Moderator

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Being billed monthly and annually - how to fix?

Local Performer

Hi.

I notice I'm being billed monthly and annually for my Pandora account.  How can I get this corrected?

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Re: Being billed monthly and annually - how to fix?

Moderator
Moderator

@donnietorok Our support team mentioned they were able to help resolve this with you over chat.

If you have any additional questions, you can reply back directly to the email that was sent over to you when your chat session ended.

Hope we continue to see you around the community! 

Adam | Community Moderator

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Billed twice this month

Local Performer

I have been billed twice this month would like it fixed

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Re: Billed twice this month

Moderator
Moderator

@BMS Our User Support team can help with this - they mentioned they will be contacting you separately via email to gather more information.

Keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

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Getting double billed

Local Performer

I changed credit cards on my account and I have been getting charge on the new AND the old card.  The new card is charging the current $4.99 and the old card is charging the old $3.99 for the past few months.

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Re: Getting double billed

Moderator
Moderator

Hi there, @ericg. 👋

Sorry to hear that you're being double billed.

I moved your post over to this thread to keep the community space organized. 

A specialist from our User Support team will reach out to you via email regarding your billing issue. 

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

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Two different charges

Local Performer

I've noticed that for a while now Google Play has been charging me twice for Pandora. Once for the 9.99 fee for my membership and then another 4.99 a few days later. What is this? And why is it happening? If the membership is fifteen then I will pay fifteen dollars. Otherwise I fully expect compensation for these double charges for as many as I can find on my billing statement.

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Re: Two different charges

Moderator
Moderator

@Aerialas I moved your post over to this thread since you are running into a similar issue.

Someone from our support team will be contacting you separately via email to look into this further.

Please keep an eye out for their message! 

Adam | Community Moderator

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Billing

Local Performer

I am being billed twice, per month for the same pandora account. i need to talk to someone about a refund going forward 

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Re: Billing

Moderator
Moderator

@Black89Beauti I moved your post to this thread since it sounds like you are experiencing a similar issue.

Our support team will be reaching out to you via email to gather more information on this.

Keep an eye out for their message. 

 

Adam | Community Moderator

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Already paid this month.

Local Performer

I bought Pandora plus on the 5th, I believe, and a few days later I upgrade to premium, yet it looks like an attempted charge was made to my card twice within the past couple days. I literally just paid for this, why is my card being charged again?

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