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Re: Already paid this month.

Moderator
Moderator

@Grey75 Keep an eye out for an email coming from our support team.

They will be reaching out to further investigate the two charges you are seeing on your account. 🔎

Adam | Community Moderator

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Charged twice for suscription

Local Performer

I have 2 charges in my account for the same thing. Same date.

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Re: Charged twice for suscription

Moderator
Moderator

@Anlf05 Our support team is going to contact you separately via email to gather additional information on the two charges you are seeing.

Please keep an eye out for their message.

Adam | Community Moderator

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Pandora support is ignoring me

Local Performer

They have double charged me and been ignoring and not responding to my emails they need to have a number since they can't respond to an customer 

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Re: Pandora support is ignoring me

Moderator
Moderator

@Tbone While our support team does not provide phone support, they did confirm that they have an open case with you regarding their issue.

Keep an eye out for their email reply to your last message.

Thanks for your patience!

Adam | Community Moderator

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DOUBLE CHARGE

Local Performer

I've been being charged 10.59 for my premium account for who knows how long. Two separate days for at least the last two months. I will now have to dig through my insanely frustrating mobile bank app to really see how long it's been going on. January's second charge even cost me an overdraft fee of $25! Probably canceling. Thanks pandora!

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Re: DOUBLE CHARGE

Moderator
Moderator

@Erikawood0130 I moved your post to this thread since it sounds like you are experiencing a similar issue.

Please keep an eye out for an email coming from our support team. They would like to gather additional information on this to further investigate.

Thanks for your patience.

Adam | Community Moderator

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Being charged twice for premium.

Local Performer

Have been getting charged twice a month for some time. Looking to resolve this. Thanks!

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Re: Being charged twice for premium.

Moderator
Moderator

Hi @joshuacfarkas thanks for posting! I've moved your message to an existing thread on this topic. 

I've asked our User Support team to reach out to you via email to follow up. Please be on the look out for their email. 

Thanks again for being part of community! 🎧

Tanner | Community Moderator

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Being double charged for my Pandora Plus Subscription

Local Performer

I recently noticed on my CC bill that I am being charged twice for Pandora Plus for the same Pandora account. Once from Apple iTunes and Once directly from Pandora.   I only have one account however on my phone I can see I am subscribed through iTunes but when I login to pandora.com it shows my CC.   This has been happening for months. How is this possible and how can I get I submit a claim to try to get reimbursed for the extra monthly charge.   I canceled the CC subscription today. 

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Re: Being double charged for my Pandora Plus Subscription

Moderator
Moderator

@devinkramer Our support team would be happy to help figure this out.

They will be reaching out to you directly via email to gather additional information on the two charges you are seeing.

Keep an eye out for their message! 📬

Adam | Community Moderator

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Payment.

Local Performer

I've made my payment and they're still trying to bill me.

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