I thought I had upgraded my Pandora account previously but today I started getting ads. YUCK!
I'm trying to add my payment information for Premium Student but I get an error message.
"Sorry, your payment information is not valid. Please update your details."
I've used two different cards with the same error. Both cards made purchases earlier today.
Are there any restrictions?
For months now have had same problem, spotify is looking like my only option at this point, im not gonna ask to reset my payment method every month in order to renew subscribtion, it happened last month and was fine until today. The issue is not being resolved just putting a band aid on it.
Hi there. I am trying to update my payment information and have used multiple cards. The error message tells me that my information in not valid on all of the cards. Can anyone help? Thanks
@Tsegler I moved your post over to this existing thread: Error Message: "Sorry, your payment information is not valid"
I have also created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
I am having this issue as well. Had to cancel all my credit cards and get new ones, but when I try to put in ANY of the new payment methods I get this message. All of the cards are good. Please help.
I am having the same problem. Tried multiple times from the Pandora website. I cannot update my credit card. It appears this has been going on for months. Why isn't it fixed?
I have tried numerus times to change my credit card on Pandora. Used 3 different browsers directly to the Pandora website. Nothing works. My subscription will end and there is no way to set up the new payment method for renewal.
It appears this has been going on for several months. Why can't it be fixed?
I have been trying to renew my account and I keep getting the error message "Sorry, your payment information is not valid. Please update your details pandora radio".
I have checked my info and not sure what is incorrect. The Credit Card is fine and has funds available. Can someone please help me.
Having same issue trying to upgrade to family plan, just canceled my subscription if I can’t upgrade to family with multiple cards I don’t know what to do and am looking into other options.
I need to update my credit card with Pandora. I do not have an Apple account. I need to do it directly to Pandora. Please call me. Robert karnatz
Moderator Edit: Removed Personal Info
@RobertKarnatz It doesn't look like the Pandora account connected to your Community profile is currently upgraded.
Our support team would be happy to help look into this further, however you will need to contact them directly for further assistance.
You can send them a message here.
Hope this helps!