cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error Message: "Sorry, your payment information is not valid"

Renstar07
Local Performer

I need some assistance with this error,i keep getting my card info is invalid but it is not

Labels (2)
54 Replies

AdamPandora
Moderator
Moderator

@GoFlyAKite I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

toothdds
Local Performer

I too am having same problem.  10/20/2021.

0 Kudos

AdamPandora
Moderator
Moderator

@toothdds I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Nikk
Local Performer

I created a ticket today for the same exact thing.

0 Kudos

AdamPandora
Moderator
Moderator

@Nikk I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

MusicFan09876
Local Performer

I am getting error "Sorry, your payment information is not valid. Please update your details." **ahem** there is nothing wrong with my card. What is going on with pandora? Do you now want customers???????????

Moderator Edit: Format

0 Kudos

AdamPandora
Moderator
Moderator

@MusicFan09876 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

taylortaylortho
Local Performer

My credit card payment won't go through and there is absolutely nothing wrong with my card!

0 Kudos

AdamPandora
Moderator
Moderator

@taylortaylortho I do see you were able to successfully upgrade your account shortly after posting your message.

Was there anything else we can assist you with?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Flahy1212223
Local Performer

Hi, I have the same issue with @dm1, I had a visa Pandora gift card and it had enough money, and I had the information correct, and it also pops up"Sorry, your payment information is not valid. Please update your details.", I am really confused

AdamPandora
Moderator
Moderator

@Flahy1212223 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

chaebatching
Local Performer

I am having this same issue. After support responded via email, I was instructed to try clearing history and reopen and try again. Still not working. Now I cannot seem to get a response from support. Very frustrating.

0 Kudos

AdamPandora
Moderator
Moderator

@chaebatching I do see you have an open case with our support team regarding this issue.

I checked in with them, and they will be sending you an email to further assist with this.

Please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

zorro
Local Performer

Having issues with adding a new card. Tried numerous times, & alternate cards.  Cleared cache, alternate

browser, no help. Bot was not helpful. Took 3 CS's to tell me Pandora only take credit oe debit cards

0 Kudos

AdamPandora
Moderator
Moderator

@zorro I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Sophiazenai
Local Performer

I need some assistance with this error, I keep getting my card info is invalid but it is not

0 Kudos

AdamPandora
Moderator
Moderator

@Sophiazenai I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Sophiazenai
Local Performer
Still not working unfortunately
0 Kudos

AdamPandora
Moderator
Moderator

@Sophiazenai I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

MusicFan139
Local Performer

I am having the same issue... The info I am putting in is valid...

Sorry, your payment information is not valid. Please update your details.
Update Payment Info
0 Kudos