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Family Plan not allowing others to listen

cterry877
Local Performer

I upgraded to the family plan and sent out invitations. They accepted but when the enter it still states only one can listen at a time. Subscription has been verified and paid for $164 - family plan. You sure would think that a company bringing revenues and as large as Pandora would have online and live support. Real money maker for 3 kids in a basement.

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @cterry877. 👋

Sorry to hear that you're having trouble with this.

Someone from our User Support team has reached out to you via email to help with your Family plan. If you don't see the email message yet, please check your spam / junk folder to make sure it didn't end up there. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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FrankCastle32
Local Performer

I am having the same issues with the family plan. My family members after accepting the invite takes them to a log in page instead of activating them in the family plan

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AlyssaPandora
Moderator
Moderator

Hi there, @FrankCastle32. 👋

Sorry for any trouble you've experienced with your Premium Family plan invites.

At this time, the individuals you invited don't have Pandora accounts under those email addresses. In order to join your plan, they would need to create a Pandora account.

++

If you've already sent an invite to a family member and they haven't received it, make sure that:

  1. You've sent the invite to an email address your family member can access (not necessarily the email address on their Pandora account);
  2. They check their spam folder, as the invite may have ended up there.

Once they've received your invite email, they'll simply select Accept Invite, and either log into their existing Pandora account or create a new account.

If you continue to have trouble with this, please let me know and I can create an email case with our support team. 

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport