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Family Plan: "Someone Else is Listening" Message

littlesu
Local Performer

This is happening to me.  What do you mean by "each member of your family will need to beloved into their devices using their own personal Pandora accounts?"  Can't they log into the family plan account from their own device?  I'm totally confused.  Thanks in advance.

 

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AdamPandora
Moderator
Moderator

Pandora Update 12/30/21:

If the Someone else is listening error message is popping up, then that means someone else is logged into your account on their device and attempting to stream Pandora at the same time as you.

Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan.

If you believe that message is getting triggered due to an unauthorized user on your account, please reach out to our support team directly for assistance with securing your account here

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@littlesu The reason that error message is popping up for you, is because your other family members are still logged into your Pandora account on their devices.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

So far I see you have sent two invitations - however there are no Pandora accounts registered under the two email addresses those invitations were sent to.

If those other two other people would like to join your plan, they will first need to set up separate Pandora accounts using their personal email addresses.

Once those accounts are created, they can then accept the invitations they were emailed to join your family plan subscription.

If you run into issues with this after the new accounts are created and added to your plan, let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

Pandora Update 12/30/21:

If the Someone else is listening error message is popping up, then that means someone else is logged into your account on their device and attempting to stream Pandora at the same time as you.

Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan.

If you believe that message is getting triggered due to an unauthorized user on your account, please reach out to our support team directly for assistance with securing your account here

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jrl9466
Local Performer

 Just updated to family plan.  Why am I still getting this error message??

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AdamPandora
Moderator
Moderator

@jrl9466 The reason that error message is popping up for you, is because your other family members are still logged into your Pandora account on their devices.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

So far I see you have sent one invitation - however there is no Pandora account registered under the email address that invitation was sent to.

If that other person would like to join your plan, they will first need to set up a separate Pandora account using their personal email address.

Once their account is created, they can then accept the invitation they were emailed to join your family plan subscription.

If you run into issues with this after the new account is created and added to your plan, let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jrl9466
Local Performer
Thank you very much. It may have resolved itself somebody was listening through my Google Home account and I am listening through my laptop currently.

Sent from my iPhone
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AdamPandora
Moderator
Moderator

@jrl9466 I'm still showing the person you attempted to add to your plan hasn't created their own Pandora account yet.

To prevent this from happening again in the future:

  1. Have them sign out of Pandora on all of their devices.
  2. Have them create a new account using their own personal email address.
  3. Have them accept the invitation that was emailed to them to join the plan

Let me know if you continue to run into issues after that has been completed.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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BMeek
Underground

I don't have a family plan and I don't share my account with anyone, but I want to chime in on this topic because your apps are just too darn **ahem**-rententive about my own use of Pandora across various devices.  For example, while I'm at home I tell Siri via my HomePods to play a station...  Since HomePods offer limited control over station configuration, and I'm thinking about it, I launch the iOS app and start adding key songs/artists to a station (without actually playing anything).  Sure enough, the music is interrupted with the "someone else is listening" message.  No, I'm just messing with my account!  On the same network (i.e. from the same IP address)!  Don't get me started on how many times I've heard this message on my Android head unit (in the car) because I've left the app open on my phone (which is also providing the Internet connection to the car stereo but not playing any songs).

Anyway, it's a bad customer experience thing.  Your code shouldn't be so quick to complain when a longtime user bounces between devices.  It seems I've been interrupted by this message a lot but I've never actually been in violation of the spirit of my subscription (and I don't actually listen to multiple devices at the same time :-).

Thanks for reading my rant and please tell the bean-counters in marketing to lighten up on the circumstances that trigger this interruption (only use upon several minutes of simultaneous interactive usage in different locations for example).

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