My account has the premium family plan.
OneMy account has the premium family plan.
One family user suddenly reported no longer having access to premium features, such as receiving ads.
I checked my subscription, and their email was still listed as active. I had them log out and back in, check on the desktop, with no change.
I checked my subscription, and their email was still listed as active. I had them log out and back in, check on the desktop, with no change.
Next I tried resending the invitation, removing them from the family plan and re-adding them, and then also hitting resend invite.
This has been unsuccessful as they have not received any email invitation to re-join the plan. They have checked all folders, it is not in spam, there is no email.
This has been unsuccessful as they have not received any email invitation to re-join the plan. They have checked all folders, it is not in spam, there is no email.
I did attempt to create a ticket, however it did not provide a confirmation number and I have no way to check on said help ticket. I have not received any email confirmation of the ticket either.
Moderator Edit: Changing title for clarity
