I have been a Premium Family member for years and I do a direct pay with my CC I do a monthly billing and up until the last few months I have not had any issues, The last few months though my account keeps expiring even though my CC info is current and valid. I have to go back into my account update my card with the same exact info and then add family members back, it is a real pain. Why will this not auto renew like it use to?
Moderator Edit: Edited title for clarity
Pandra support is no help. They tell its my card. I have tried more that one card with same issues. No issues any place else with my cards. Other people posting the same issue . They won't escalate my tick either. Very disappointed.
for the past 5-6 months my family plan has failed to renew. this is MY account that I pay for. i have had another account that i thought was glitched out so i created a new one thinking it would fix the issue and yet here we are with another subscription expired. ive had the family plan for years and up until, like i said, 5-6 months ago have not had an issue but NOW every month i have to renew manually. this is getting real old considering after each expiration i have to resend invites to those involved in my plan