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Family plan not auto-renewing

sbailey
Local Performer

I have been a Premium Family member for years and I do a direct pay with my CC I do a monthly billing and up until the last few months I have not had any issues, The last few months though my account keeps expiring even though my CC info is current and valid. I have to go back into my account update my card with the same exact info and then add family members back, it is a real pain. Why will this not auto renew like it use to? 

 

Moderator Edit: Edited title for clarity

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Re: Family plan not auto-renewing

AdamPandora
Moderator
Moderator

@sbailey I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Re: Family plan not auto-renewing

sbailey
Local Performer

Pandra support is no help. They tell its my card. I have tried more that one card with same issues.  No issues any place else with my cards.  Other people posting the same issue . They won't escalate my tick either.  Very disappointed.  

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Re: Family plan not auto-renewing

AdamPandora
Moderator
Moderator

@sbailey I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Adam | Community Moderator

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Family plan not auto-renewing

Shreddy
Local Performer

for the past 5-6 months my family plan has failed to renew. this is MY account that I pay for. i have had another account that i thought was glitched out so i created a new one thinking it would fix the issue and yet here we are with another subscription expired. ive had the family plan for years and up until, like i said, 5-6 months ago have not had an issue but NOW every month i have to renew manually. this is getting real old considering after each expiration i have to resend invites to those involved in my plan

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Re: Family plan not auto-renewing

AdamPandora
Moderator
Moderator

@Shreddy I will have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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