Getting discovery & artist messages while upgraded

[Gabyjoy73]

I'm getting commercials ut paid for premium. Ive logged out then back in

Moderator edit: edited title for clarity

[AdamPandora]

@Gabyjoy73 If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[Maldita22]

Same with me; it will be fine for a few days but every once in a while a commercial sneaks in. Why is this happening? I pay for the service specifically to avoid commercials.

[TannerPandora]

Hi @Maldita22 thanks for posting to community! 

I checked your account and I see that you are upgraded to Pandora Plus. Can you tell me a little more about the commercial.

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

[Maldita22]

It's a short ad of a man talking, while listening to the "Spa Music" podcast station.  I did not pay attention to what exactly he said, but I definitely caught "Thank you for listening to Pandora".

[AdamPandora · Accepted solution]

@Maldita22 The announcements you heard are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. You have the option of disabling Artist or Discovery Messages to prevent them from playing on your account.

To do that on a mobile device:

1. Go to Profile.
2. Tap the Settings gear in the top right corner and then Advanced.
3. Scroll down to Artist Audio Messages. If they are enabled, you will see something like Playing on 15 Stations. Tap that to view which stations have these messages enabled.
4. If there's a particular artist you'd like to continue to hear from, or who you think you might like to see in concert, I'd recommend disabling the artist messages on a station-by-station basis. If you'd prefer to remove all the messages instead, simply turn off the Play Artist Audio Messages toggle.

To do that from your computer:

1. Click the icon (initial or picture) in the top right corner of the page.
2. Select Settings, then Content Settings.
3. Toggle the switch to turn Artist Audio Messages Off, or if you'd like to disable these messages for specific stations, uncheck individual boxes underneath Play Artist Audio Messages.

Thanks for being a part of te community! 🎶

[AWood]

Why do I keep getting "Message from artist" tracts playing when I pay for Pandora Plus so that I have add free listening?  

mod edit: changing title for clarity

[TannerPandora]

Hi @AWood Welcome to community! Sorry for any confusion.

The announcements you heard are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. You have the option of disabling Artist or Discovery Messages to prevent them from playing on your account.

To do that on a mobile device:

1. Go to Profile.
2. Tap the Settings gear in the top right corner and then Advanced.
3. Scroll down to Artist Audio Messages. If they are enabled, you will see something like Playing on 15 Stations. Tap that to view which stations have these messages enabled.
4. If there's a particular artist you'd like to continue to hear from, or who you think you might like to see in concert, I'd recommend disabling the artist messages on a station-by-station basis. If you'd prefer to remove all the messages instead, simply turn off the Play Artist Audio Messages toggle.

To do that from your computer:

1. Click the icon (initial or picture) in the top right corner of the page.
2. Select Settings, then Content Settings.
3. Toggle the switch to turn Artist Audio Messages Off, or if you'd like to disable these messages for specific stations, uncheck individual boxes underneath Play Artist Audio Messages.

Thanks again for posting to community! 🎧

[Nicholas]

I signed up for a Family Plan membership earlier this month, and I just had an add pop up in my feed a few minutes ago. 

[AdamPandora]

@Nicholas Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[Nicholas]

@AdamPandora Thanks for the reply,

I am logged in with my subscribed account, and I'm sure because I can send family invites from inside the app. I will try logging out and in as you suggest.

I was supprised, because it's the first ad I've heard since subscribing. It was a specific band I don't remember which one, but I recognized the name, and it was related to bands in the station I was listening to. It was a short ad: "Hi, we're [band name]. Click the banner to view our live tour dates" or something like that; about 5 seconds.

[AdamPandora]

@Nicholas Thanks for getting back with that information.

The announcements you heard are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. You have the option of disabling Artist or Discovery Messages to prevent them from playing on your account.

To do that on a mobile device:

1. Go to Profile.
2. Tap the Settings gear in the top right corner and then Advanced.
3. Scroll down to Artist Audio Messages. If they are enabled, you will see something like Playing on 15 Stations. Tap that to view which stations have these messages enabled.
4. If there's a particular artist you'd like to continue to hear from, or who you think you might like to see in concert, I'd recommend disabling the artist messages on a station-by-station basis. If you'd prefer to remove all the messages instead, simply turn off the Play Artist Audio Messages toggle.

To do that from your computer:

1. Click the icon (initial or picture) in the top right corner of the page.
2. Select Settings, then Content Settings.
3. Toggle the switch to turn Artist Audio Messages Off, or if you'd like to disable these messages for specific stations, uncheck individual boxes underneath Play Artist Audio Messages.

Let me know if you have any other questions.