I'm getting commercials ut paid for premium. Ive logged out then back in
Moderator edit: edited title for clarity
@Maldita22 The announcements you heard are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. You have the option of disabling Artist or Discovery Messages to prevent them from playing on your account.
To do that on a mobile device:
To do that from your computer:
Thanks for being a part of te community! 🎶
@Gabyjoy73 If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?
Is it for a specific brand or artist? Are you hearing them while listening to podcasts?
Let me know.
Hi @Maldita22 thanks for posting to community!
I checked your account and I see that you are upgraded to Pandora Plus. Can you tell me a little more about the commercial.
Is it for a specific brand or artist? Are you hearing them while listening to podcasts?
It's a short ad of a man talking, while listening to the "Spa Music" podcast station. I did not pay attention to what exactly he said, but I definitely caught "Thank you for listening to Pandora".
@Maldita22 The announcements you heard are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. You have the option of disabling Artist or Discovery Messages to prevent them from playing on your account.
To do that on a mobile device:
To do that from your computer:
Thanks for being a part of te community! 🎶
Why do I keep getting "Message from artist" tracts playing when I pay for Pandora Plus so that I have add free listening?
mod edit: changing title for clarity
Hi @AWood Welcome to community! Sorry for any confusion.
The announcements you heard are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. You have the option of disabling Artist or Discovery Messages to prevent them from playing on your account.
To do that on a mobile device:
To do that from your computer:
Thanks again for posting to community! 🎧
I signed up for a Family Plan membership earlier this month, and I just had an add pop up in my feed a few minutes ago.
@Nicholas Could you confirm that you are logged into your upgraded account on your device?
Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.
If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?
Is it for a specific brand or artist? Are you hearing them while listening to podcasts?
Let me know.
@AdamPandora Thanks for the reply,
I am logged in with my subscribed account, and I'm sure because I can send family invites from inside the app. I will try logging out and in as you suggest.
I was supprised, because it's the first ad I've heard since subscribing. It was a specific band I don't remember which one, but I recognized the name, and it was related to bands in the station I was listening to. It was a short ad: "Hi, we're [band name]. Click the banner to view our live tour dates" or something like that; about 5 seconds.
@Nicholas Thanks for getting back with that information.
The announcements you heard are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. You have the option of disabling Artist or Discovery Messages to prevent them from playing on your account.
To do that on a mobile device:
To do that from your computer:
Let me know if you have any other questions.