Hearing ads on premium account

[evlmonkee13]

Hello, I need some help please. I have been playing for my premium account for a long time now. I'm starting to hear ads on my podcast. Not the ads that the podcast reads or something on their network. It's things like for restaurants or car parts. Can anybody tell me why this is happening please?

Thank you!

[AdamPandora]

@evlmonkee13 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

[evlmonkee13]

I am definitely logged in on my premium account. Also I can't show you because they just play. For example, I just heard a commercial for Les Schwab tires. But when I look it's still the artwork for my podcast. Another one was for a local casino. It's like Pandora is forcing me to listen to these ads even though I paid to not listen. 

[AdamPandora]

@evlmonkee13 To clarify, are you only hearing these ads when listening to podcasts?

Let me know.