How to disable artist messages

[Ipayfornoads]

"artist messages" are advertisements. Pandora might not make money from them, but someone is still advertising on your platform. If I pay for no ads, I should get not one single advertisement. Paid to Pandora or not, that's y'all's problem. I pay for no ads, I should get no ads. I have Instagram to learn about these artists new albums and tour dates. I'm covered. I don't need my vibe ruined by rascal Flatts telling me to check them out on tour or whatnot when I'm giving y'all money monthly to NOT HEAR A SINGLE AD!!! Stop with these messages or give me my money back for years of paying for your supposed "ad free experience" since 2021.. stop the ads (artist messages) or give me back my money.

Moderator's edit: Edited name for clarity.

[MariaPandora · Accepted solution]

Hi @Ipayfornoads , thanks for posting. 

No problem, you can follow these instructions to disable Artist or Discovery Messaging on a mobile device:

1. Go the the Profile tab in the bottom navigation bar.
2. Tap on the Settings gear in the top right hand corner and then Advanced.
3. If they are enabled, you will see something like Playing on 15 Stations. Tap that to view which stations have these messages enabled.
4. If there's a particular artist you'd like to continue to hear from, or who you think you might like to see in concert, I'd recommend disabling the artist messages on a station-by-station basis. If you'd prefer to remove all the messages instead, simply turn off the Play Artist Audio Messages toggle.

 
Let me know if you have any other questions.

[ElmoRutt]

I'm so tired of pandora nonsense. I cancelled my subscription because I could not turn these off. Please, someone care enough to fix this. I want to like pandora but you're making it impossible.

Moderator Edit: Format

[AdamPandora]

@ElmoRutt These should not play as long as you have them disabled in your settings.

If this happens again, can you please send me a screenshot of what you are seeing when the artist message plays?

Thanks for working with me on this.

[deanifer]

I am also getting pretty tired of this. It seems like we have to continue to pay for things that we don’t get. I also have the artist messages turned off on my account, but I continue to hear them. What gives?

[AdamPandora]

@deanifer The next time an artist message plays on your account, can you please send me a screenshot of what you are seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thank you for working with me on this.

[SooZee1979]

Ot does this BS on my account too… NO ONE WANTS TO HEAR THESE! I would add screenshots but dont see where/how, This is infuriating! Its doing this to me on the David Bowie station….

Here is a screen shot Showing All thr tabs off for the taking nonsense YET the bottom of pic shows the blabbing… ugh! Cmon Pandora!

This should NOT be happening in the paid subscription plan…

Moderator Edit: Merged comments

[AdamPandora]

@SooZee1979 The next time an artist audio message plays on one of your stations, can you please send me a screenshot of what you are seeing?

I appreciate your help with this!