How to redeem gift subscription

[Jomcstrauch]

How do i redeem a pandora one gift card that i bought 2 weeks ago? I tried visiting the pages listed on the back of the card and i tried the link given by pandoras help section and they both said the page is unavailable.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Jomcstrauch To redeem your gift subscription, visit this link from a web browser.

Let me know if you continue to run into issues with this.

[JONDON22]

 

[AdamPandora]

@JONDON22 Can you please try accessing that link from a computer and let me know if you continue to run into issues there as well?

Thanks for working with me on this. 🤝

[Alangaltenau]

I received a 12 month Pandora gift subscription and I can’t seem to redeem it. Please advise.

[AdamPandora]

@Alangaltenau To redeem your gift subscription, visit this link from a web browser.

If you continue to run into issues with this, could you tell me a bit more about what is happening? Are you attempting to redeem the gift subscription on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?

Let me know.

[pb4]

I gave a friend a gift card last Christmas. I was there today and i was hearing adds and asked her if she had redeemed her card she said every time she would try it would say the page was unavailable. so I tried and the same thing. i feel like I have been ripped off.

[AdamPandora]

@pb4 I do not see any gift subscriptions that have been purchased from the Pandora account connected to your Community profile.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[pb4]

Thank you For the help in resolving my problem. Good customer service. Thanks Adam

[AdamPandora]

Always happy to help, @pb4. 🤝

[Kemaka916]

Hi I purchased a gift subscription for someone but had the wrong email. Can I edit the email so they can redeem it

[AdamPandora]

@Kemaka916 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[joyframes]

I purchased a $100 gift card.  I have searched everywhere and I can not figure out how to redeem to upgrade my account.

[AdamPandora]

@joyframes To redeem your gift subscription, visit this link from a web browser.

If you run into any issues, please contact our support team directly for further assistance here.

Thanks for being a part of the Community! 

[DCurtis76]

Given a subscription,how do I redeem it? From bingo blitz

[AdamPandora]

To redeem your gift subscription, visit this link from a web browser.

If you run into any issues, please contact our support team directly for further assistance here.

Thanks for being a part of the Community! 

[Rramirez]

Here is the solution everyone. 

The redeem link DOES NOT WORK on mobile devices. At all. 

First click you settings in your browser and choose "view desktop site" or your equivalent. THEN click this link:  https://www.pandora.com/settings/redeem

You can now redeem the code. 

Not having a public solution for those for years and not solving this from the developer end is unacceptable.

[DRYROCK64]

My subscription trial expires March 5th.  I have tried several times to use a gift card and keep getting the same message: Something has gone wrong. We're working on this issue, and we'll have things back to normal soon. I have opened a case and I have not received an acknowledgement or response on how to fix this.  I feel like you are ripping me out of $109.00.  

[AdamPandora]

@DRYROCK64 From our end, it doesn't appear any messages were submitted through our contact form from this email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!