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How to redeem gift subscription

Jomcstrauch
Local Performer

How do i redeem a pandora one gift card that i bought 2 weeks ago? I tried visiting the pages listed on the back of the card and i tried the link given by pandoras help section and they both said the page is unavailable.

 

Moderator Edit: Edited title for clarity

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9 Replies

AdamPandora
Moderator
Moderator

@Jomcstrauch To redeem your gift subscription, visit this link from a web browser.

Let me know if you continue to run into issues with this.

Adam | Community Moderator

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JONDON22
Local Performer

Screenshot_20201227-131138_Chrome.jpg

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AdamPandora
Moderator
Moderator

@JONDON22 Can you please try accessing that link from a computer and let me know if you continue to run into issues there as well?

Thanks for working with me on this. 🤝

Adam | Community Moderator

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Alangaltenau
Local Performer

I received a 12 month Pandora gift subscription and I can’t seem to redeem it. Please advise.

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AdamPandora
Moderator
Moderator

@Alangaltenau To redeem your gift subscription, visit this link from a web browser.

If you continue to run into issues with this, could you tell me a bit more about what is happening? Are you attempting to redeem the gift subscription on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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pb4
Local Performer

I gave a friend a gift card last Christmas. I was there today and i was hearing adds and asked her if she had redeemed her card she said every time she would try it would say the page was unavailable. so I tried and the same thing. i feel like I have been ripped off.

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AdamPandora
Moderator
Moderator

@pb4 I do not see any gift subscriptions that have been purchased from the Pandora account connected to your Community profile.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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pb4
Local Performer

Thank you For the help in resolving my problem. Good customer service. Thanks Adam

AdamPandora
Moderator
Moderator

Always happy to help, @pb4. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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