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Incorrect login error when accepting Family Plan invitation

Jstoeltzing
Local Performer

I added members to my family plan. Two of the members I am currently with click on accept invite in the email. When they try to sign in it says wrong username or password. We changed both their passwords and it still gives us this message. We can go back to regular pandora app and sign in with the password no issues but they still can't join my family plan.

 

What gives? If I'm paying for this why doesn't it work?

 

Moderator Edit: Edited title for clarity

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40 Replies

AdamPandora
Moderator
Moderator

@ddoninja Both accounts have now been added to your Premium Family plan.

Please have them sign in to their devices using the email addresses associated with the accounts that are on the plan.

You can navigate to your subscription settings to confirm what email addresses they will need to use.

If they run into any issues, please contact our support team directly for further assistance here.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

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