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Limit on Pandora Premium sessions

Local Performer

I often use premium listening sessions on my phone, but recently I found that there was a limit to it. What exactly is this limit, and is it on a monthly basis or total listening hours?

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Re: Premium Listening Sessions Limit

Moderator
Moderator

@infamouselijah There's a natural tension between valuable ad space and the listening experience.

Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality.

I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

Hope we continue to see you around the community! 

Adam | Community Moderator

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Re: Premium Listening Sessions Limit

Moderator
Moderator

@infamouselijah There's a natural tension between valuable ad space and the listening experience.

Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality.

I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Premium Listening Sessions Limit

Local Performer

How long does the limit last?

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Re: Premium Listening Sessions Limit

Moderator
Moderator

@kamryn5655 We're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

Check out my message above for a full explanation on this.

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Temporary Limit on Pandora Premium

Underground

I don’t have a subscription of any kind, so I often search song and watch ads to listen to them. More recently I have been getting an issue where a song just won’t play, and any other song I click won’t play either. I can still listen to stations just fine. After my 30 minutes of Premium run out and I watch another ad, the songs will play. Does anyone know a way to fix this?

I’ve been using Pandora for a few years now, and recently I have been getting a pop-up when I try to watch and ad to listen to a song that says I’ve hit a temporary limit. It came up yesterday as well. Is this normal? Here’s a picture of what comes up 

6180ADA1-3028-484E-8392-5C934D187762.png

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Re: Temporary Limit on Pandora Premium

Moderator
Moderator

Hey, @Declan218. 👋

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. If you're hitting a limit, it means you've used quite a few of these sessions lately. Glad that you're enjoying the extra functionality.

I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

In the meantime, you can see if you're eligible for longer trials or upgrade to Pandora Premium by visiting pandora.com/upgrade. (I'd recommend doing that from a computer rather than a mobile device, if you have the option.)

Thanks so much for posting on the community! 🎶

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: Temporary Limit on Pandora Premium

Underground

Thank you so much! I was worried there was something wrong with my phone or something. I guess I’ve just been listening to it so much. Thanks once again!

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Re: Temporary Limit on Pandora Premium

Moderator
Moderator

@Declan218 Your Pandora account is actually eligible for a free trial, if you're interested. Feel free to let me know, and I can have a User Support specialist reach out to you via email to help. 

Enjoy the tunes! 🎧

Alyssa | Community Moderator

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Temporary limit

Local Performer

What does a temporary limit mean? And how can I get rid of this?

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Re: Temporary limit

Community Manager
Community Manager

Thanks for posting to community @Lynn242ashley! I've moved your post to an existing thread on this subject: Temporary Limit on Pandora Premium

Please take a look at @AlyssaPandora post, found here, for more info on this. 

Thanks for being part of community! 🎧

Tanner | Community Moderator

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Re: Temporary limit

Local Performer

This still doesn't help my situation. I can't upgrade I can't do anything. Is there anything Pandora can do for me? I need to get into my playlist 

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Re: Temporary limit

Moderator
Moderator

@Lynn242ashley Unfortunately, you will need to give it some time before you can begin initiating additional free sessions of Pandora Premium.

You can also sign up for an extended free trial to Pandora Premium as it does appear your account is eligible for one.

When that expires, the card you have on file with us will automatically be charged. Or if you prefer, you can disable auto-renewal at any time.

If you're ready to give it a try, you can upgrade here.

Please note that once you've upgraded through our website you will need to manage your subscription from a computer.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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