Limit on Pandora Premium sessions

[infamouselijah]

I often use premium listening sessions on my phone, but recently I found that there was a limit to it. What exactly is this limit, and is it on a monthly basis or total listening hours?

[AdamPandora · Accepted solution]

@infamouselijah There's a natural tension between valuable ad space and the listening experience.

Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality.

I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

Hope we continue to see you around the community! 

[kamryn5655]

How long does the limit last?

[AdamPandora]

@kamryn5655 We're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

Check out my message above for a full explanation on this.

[micah15whitlow]

My temporary limit has been up for almost a week. Its getting annoying because I listen to music on there alot.

[AlyssaPandora]

Hi, @ngmarshall @micah15whitlow. 👋

I've shared your feedback with our team regarding your Premium sessions.

For now, I would recommend checking out @AdamPandora's message about this here.

Hopefully those sessions will be available for you soon.

Thanks so much for being Pandora listeners! 🎵

[lflowers2]

my pandora account has had the temporary limit for a week now. the temporary limit comes on my screen frequently and i normally wait until it goes away. this is very long and i am wondering if it is a glitch. is there any way to fix it. 

[AlyssaPandora]

Hi, @lflowers2. 👋

I'm sorry about the limit as I know this can be frustrating.

The number of Premium Access sessions per person is limited due to licensing restrictions.  In the meantime, you can see if you're eligible for longer trials or upgrade to Pandora Premium by visiting pandora.com/upgrade. 

Thanks so much for your feedback about this! 

[Declan218]

I don’t have a subscription of any kind, so I often search song and watch ads to listen to them. More recently I have been getting an issue where a song just won’t play, and any other song I click won’t play either. I can still listen to stations just fine. After my 30 minutes of Premium run out and I watch another ad, the songs will play. Does anyone know a way to fix this?

I’ve been using Pandora for a few years now, and recently I have been getting a pop-up when I try to watch and ad to listen to a song that says I’ve hit a temporary limit. It came up yesterday as well. Is this normal? Here’s a picture of what comes up 

[Declan218]

I don’t have a subscription of any kind, so I often search song and watch ads to listen to them. More recently I have been getting an issue where a song just won’t play, and any other song I click won’t play either. I can still listen to stations just fine. After my 30 minutes of Premium run out and I watch another ad, the songs will play. Does anyone know a way to fix this?

[AlyssaPandora]

Hey, @Declan218. 👋

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. If you're hitting a limit, it means you've used quite a few of these sessions lately. Glad that you're enjoying the extra functionality.

I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

In the meantime, you can see if you're eligible for longer trials or upgrade to Pandora Premium by visiting pandora.com/upgrade. (I'd recommend doing that from a computer rather than a mobile device, if you have the option.)

Thanks so much for posting on the community! 🎶

[Declan218]

Thank you so much! I was worried there was something wrong with my phone or something. I guess I’ve just been listening to it so much. Thanks once again!

[AlyssaPandora]

@Declan218 Your Pandora account is actually eligible for a free trial, if you're interested. Feel free to let me know, and I can have a User Support specialist reach out to you via email to help. 

Enjoy the tunes! 🎧