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Limit on Premium Access sessions

infamouselijah
Local Performer

I often use premium listening sessions on my phone, but recently I found that there was a limit to it. What exactly is this limit, and is it on a monthly basis or total listening hours?

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100 Replies

ejacks13
Local Performer

I have Pandora Plus and nowhere have I seen it listed that there is a limit on searching and playing songs - or a timeframe for searching and playing songs.  Where can I find this information?

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AdamPandora
Moderator
Moderator

@ejacks13 I moved your post into this existing thread: Limit on Pandora Premium sessions

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

For more information, check out the accepted solution to this thread. 

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Jgriffore
Local Performer

I’m a plus subscriber and reached my limit in song selection? That’s why I subscribed. Why is that happening?

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AdamPandora
Moderator
Moderator

@Jgriffore I moved your post into this existing thread: Limit on Pandora Premium sessions

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

For more information, check out the accepted solution to this thread. 

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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HK-AERIAL-VTOL
Underground

I ended up just paying for the premium subscription. There is no other way. Do I think it is worth it? Yeah... it is.

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Leamarie333
Local Performer

Why cant I get more skips

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AdamPandora
Moderator
Moderator

@Leamarie333 I moved your post into this existing thread: Limit on Pandora Premium sessions

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

For more information, check out the accepted solution to this thread. 

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Wnewtonfan
Local Performer

Do people need there own pandora account to have unlimited access to listen to music without this temporary limit nonsense 

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AlyssaPandora
Moderator
Moderator

Hi there, @Wnewtonfan. 👋

Listening to content on-demand (individual songs, albums, playlists) is only a feature of Pandora Premium. 

With Premium Access, you receive a complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand. Because these sessions are funded by advertisements, you can initiate them without worrying about being charged for Premium. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

I hope this helps clarify. Thanks for being a part of the Pandora Community! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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J_grsbch
Local Performer

I know this thread is from 2020. This just happened to me in 2022. I pay five dollars a month for Pandora plus. I got a message that I hit a temporary limit. I cannot search and play what I want which is a feature of Pandora Plus that I am paying for. Since I am paying five dollars a month I should be able to have access to all the features. I know this is a ploy to get me to try the premium trial and to update to the premium trial. I do not want the premium trial. I would appreciate it if you would please fix this problem. If you do not fix this problem in a decent amount of time you’ve lost a customer. And I won’t be recommending Pandora to anybody that I know. Thank you.

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Bfruch25047
Local Performer

i am having the same as after i watch the add to listen to my music it says oops something went wrong ive tried reloading the paige and everything i even tried on my phone and it kept saying please upgrade i just reopened this account after using spotify for years can someone please tell me whats going on and how to fix it

i should clarify on my phone it says i hit the limit of premium use or something like that

 

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AdamPandora
Moderator
Moderator

@Bfruch25047 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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srenhorvath
Local Performer

i just hit my temporary limit and im just wondering how long it lasts 

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Kat8
Local Performer

How long does the temporary limit last?

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Goose08
Local Performer

My temporary limit was hit just a few days ago and then I got back on about 24 hours later and it still gave me the same message that I couldn’t watch ads to play what I wanted. Now it’s been a few days later and it’s still the same issue. I just wanted to know how to fix this because it’s honestly annoying and I may end up changing apps. Thank you.

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angela039574
Local Performer

wait how long does it last

 

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angela039574
Local Performer

HOW LONG DOES IT BAN ME FROM LISTENING TO MUSIC

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lark
Underground

I too subscribe to Pandora Plus and when I occasionally want to listen to new tune by the artist receive PLAY THIS SONG NOW: "Watch a short ad and listen to what you want for a short time" but it does not ever work. Then nothing happens when I click PLAY SONG. I am willing to listen to an ad but have never seen any ads, I believe.  Is this working corrrectly?  

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AdamPandora
Moderator
Moderator

@lark Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Aidan2
Local Performer

I have been on my temporary limit for the past 5 days, how long does this last?

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