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Logged into premium and still getting ads

BIGD8990
Local Performer

I am logged in under a premium account and am still being subjected to adds. Rip off!!!!!!!!!!!!

 

Moderator Edit: Format, Edited title for clarity

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Re: Logged into premium and still getting ads

AdamPandora
Moderator
Moderator

@BIGD8990 Our support team has taken a look and have informed me that the Pandora account your community profile is registsered with has never been signed up for any subscription.

If you signed up for Pandora Premium, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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