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Manage subscription: Direct Billed

AdamPandora
Moderator
Moderator

You can cancel your subscription at any point to stop any future payments. To avoid being charged again at your renewal date (or at the end of your free trial period), be sure to cancel your subscription or trial at least 24 hours beforehand. 

Cancel your subscription from a computer:

  1. Sign in to your account on our website.
  2. Go to the Subscriptions page. (You can also access this from the Settings menu.)
  3. Select Switch Plans.
  4. Click Cancel Subscription in the bottom corner of the screen.
  5. Enter your current password to confirm the cancellation of any future subscription payments.

Cancel your subscription from a mobile device: 

  1. Go to the Pandora website.
  2. Select the menu icon (three horizontal lines) in the top left.
  3. Then tap Subscription. (Log in to your account if prompted.)
  4. From your Subscription details page select Switch Plans and then Cancel Subscription.
  5. Enter your password to confirm. 

Once cancellation has been completed, your current subscription benefits will be active until your expiration date.

 

* If your Pandora account is registered under an email address you no longer have access to, or if you do not remember what email address the account is registered under, please write to Support directly for further assistance. 

Adam | Community Moderator

Let's share music in the Playlist Swap

Labels (1)
172 Replies

Brone18
Local Performer

I received a gift certificate from Smile Direct Club, and the gift was Pandora Premium for 2 months, and I received an email stating that I will be charged if I don’t cancel, I just don’t want to be surprised with hidden fees so please help!

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AdamPandora
Moderator
Moderator

@Brone18 I moved your subscription to this thread since your account is currently on a trial directly through Pandora.

You can cancel your trial at any time before it renews to prevent any charges from occurring with the instructions provided above.

Hope this helps!

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Nena69
Local Performer

I need to cancel ive used it like 4 times and its too.much to pay if not using it.Does anyone have a number I can call please

0 Kudos

AdamPandora
Moderator
Moderator

@Nena69 I moved your post over to this thread since your account is currently upgraded through Pandora.

Check out my message above for instructions on how you can cancel.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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JayTee88
Local Performer

How do i Cancel 60 day trial of pandora from boost perks. Please help

0 Kudos

Karl
Local Performer

Can I just cancel my subscription please?   I’ve been jumping through hoops all week and managed to get charged in that time.  

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @Karl. 👋

Sorry to hear that you've been having some trouble.

I moved your post over to this thread to keep the community space organized: Manage subscription: Direct Billed 

A member from our User Support team has contacted you via email to assist with your subscription.

Keep an eye out for their email by checking your spam / junk folder too, if you don't see it.

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hey, @JayTee88. 👋

Sorry for any confusion. Feel free to check out @AdamPandora's post about how to cancel the automatic renewal of your free trial subscription directly through our website here: Manage subscription: Direct Billed 

A specialist from our User Support team will reach out via email to help out with this. 

Alyssa | Community Moderator

Let's talk music in Community Chat

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mawols1
Local Performer

I am having a hard time trying to figure out what method of payment I used when I signed up for a free trial of Pandora Premium. I have checked Google Pay, my credit card, my bank account, Paypal...just about everything I can think of. None of them are showing a subscription, so I can't cancel. My trial ends in a few days, and I would really like to know how to figure this out so that I don't get charged. It sure would be nice if the payment method used was listed under my Pandora account instead of having to spend an hour perusing all of my accounts and wasting my time!

AdamPandora
Moderator
Moderator

@mawols1 I moved your post to this thread since your account is upgraded directly through Pandora.

You can find instructions on how to cancel your subscription in my post above. 

Hope this helps! 

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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bjlee
Local Performer

How do I cancel

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AdamPandora
Moderator
Moderator

@bjlee I moved your post to this thread since your account is upgraded directly through Pandora.

Check out the accepted solution to this thread for instructions on how to cancel your subscription.

Hope this helps! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

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Kelley
Local Performer

Ok trying to cancel my premium subscription. It just keeps telling me to go to subscription in my google but it doesnt work. Help!

0 Kudos

AdamPandora
Moderator
Moderator

@Kelley I moved your post to this thread since your account is upgraded directly through Pandora.

To cancel, you can follow the instructions I provided in my message above.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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morganjennyann
Local Performer

Would like to cancel my old account.  I opened up another account and don't need two. 

Jenny A morgan

 

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@morganjennyann I moved your post to this thread since your old account is upgraded directly through Pandora.

You can follow the instructions I provided in my message above to cancel.

In the meantime, I will also have someone from our support team contact you via email to help make sure this gets taken care of.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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hys728
Local Performer

I need you to cancel my subscription again until further notice.

       Thanks so much for your cooperation

0 Kudos

AdamPandora
Moderator
Moderator

@hys728 I moved your post to this thread since your account is upgraded directly through Pandora.

Check out my post above for instructions on how you can cancel your subscription.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

efournier45
Local Performer

Can I just cancel my subscription please?   I can't log into my paypal anymore to cancel my subscription.

0 Kudos

AdamPandora
Moderator
Moderator

@efournier45 I moved your post to this thread since your account is signed up for a subscription directly through Pandora.

You can follow the instructions in my message above to cancel before it renews.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos