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Re: Premium Trial

AdamPandora
Moderator
Moderator

@SNM I am going to have someone from our support team contact you privately via email to gather additional details on the trial offer you received.

Please keep an eye out for their message.

Thanks for your patience! 

Adam | Community Moderator

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Cancel subscription

Jwporegon
Local Performer

I have tried multiple times with correct passwords, changing passwords, deleting credit card, nothing will stick. Is there a phone number to call? This is really frustrating. 

 

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Re: Cancel subscription

mohempstead
Headliner

Jwporegon from the Pandora website. Sign in, once signed in click on your profile icon, click on "My Settings" under subscription click on close account, blue bold box will appear that will say close account, click on it. I hope this helps you. Take care and stay safe.  

mohempstead
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Re: Cancel subscription

AdamPandora
Moderator
Moderator

@Jwporegon I moved your post to this thread to since your account is currently upgraded directly through Pandora: Manage subscription: Direct Billed

Check out the accepted solution to this thread for instructions on how to cancel.

If you continue to run into issues with this, please reply back to this thread to let me know.

I can then escalate this over to our support team for further assistance. 

Adam | Community Moderator

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Re: Update billing info - Direct Billed

dukeambe
Local Performer

why can I not cancel my subscription?

 

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Re: Update billing info - Direct Billed

AdamPandora
Moderator
Moderator

@dukeambe I had someone from our support team contact you via email to help provide you with a little more information around this.

If you have any additional questions, make sure to reply back directly to the email that was sent to you by support.

Hope we continue to see you around the Community! 🎧

Adam | Community Moderator

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cancellation

mal521
Local Performer

I would like to cancel my pandora account IMMEDIATEDLY. Mark A. Levinson, M.D.

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Re: cancellation

AdamPandora
Moderator
Moderator

@mal521 I moved your post to this thread since your account is upgraded directly through Pandora: Manage subscription: Direct Billed

Check out my message here for instructions on how you can cancel your subscription.

Hope this helps! 😁

Adam | Community Moderator

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Re: Cancel Subscription

coldhearted
Local Performer

i want to cancel my subscription but it wont let me i put in my password but it still says try again later i even reset my password can i get some help please

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Re: Cancel Subscription

AdamPandora
Moderator
Moderator

@coldhearted I moved your post to this thread since your account is upgraded directly through Pandora: Manage subscription: Direct Billed

Someone from our support team will be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Re: Subscription cancellation

Vinny64
Local Performer

So, I upgraded my account and can no longer use it. I get the complete run-around when I try to cancel, as it apparent they don't want you to. I thought this station was better then that. All I want is to be done. Is this the Mafia? Someone please help me!!!!

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Re: Subscription cancellation

AdamPandora
Moderator
Moderator

@Vinny64 I moved your post to this thread since your account is upgraded directly through Pandora: Manage subscription: Direct Billed

Check out my message here for instructions on how you can cancel your subscription.

Hope we continue to see you around the Community! :pandora:

Adam | Community Moderator

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