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Manage subscription: Google Play

Chrishodge47
Local Performer

I dont have a computer to cancel my subscription with and that wasnt made clear to me when i signef up with my phone. I want my subscription cancelled and my card not charged.. I dont know what type of scam you people are running but i will contact some kind of consumer watch group and report you if you dont fix this and take all chatges off my card. 

 

Moderator Edit: Edited title for clarity

Labels (1)
166 Replies

AdamPandora
Moderator
Moderator

@Markanthony64 It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address if you aren't able to follow the steps to cancel.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

EmmanuelSagahon
Local Performer

I am searching all over my profile to end the subscription, but there is no option visibly available for me to do that, why is that?! Amazone has it when you check your profile, so what gives!

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AdamPandora
Moderator
Moderator

@EmmanuelSagahon moved your post to this thread since your account is currently upgraded through Google Play: Manage subscription: Google Play

Check out the accepted solution to this thread for instructions to cancel.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Slk26bleu
Local Performer

I was charged for this. I cannot afford it.  Please refund this trial and cancel my subscription now Please 

 

Christy Toepfer 

Moderator Edit: Removed Personal Info

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Slk26bleu. 👋

Thanks for bringing this to our attention.

Someone from our User Support team will reach out to you via email to offer further assistance with your account / subscription charge. Please check your email (including spam / junk folder) for our message soon. 

Appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Virgle_Kidd
Local Performer

Well I would like to cancel my plus subscription

0 Kudos

AdamPandora
Moderator
Moderator

@Virgle_Kidd moved your post to this thread since your account is currently upgraded through Google Play: Manage subscription: Google Play

Check out the accepted solution to this thread for instructions to cancel.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos