Military documentation isn't accepted for verification

[JG300600]

I've tried to upload my valid drivers license with the VETERAN indication, and it said that's not good enough.  I submitted my DD-214, which is my discharge from active service paper, and that's not good enough.  Can you sort this out?  Why have a military option when you won't accept any docs supporting my service?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@JG300600 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[tnorris0143]

Strange, I didn't have to do any of that. All I had to do was enter my information with the questions they asked on the enrollment page and it verified me. Of course, I served 21 yrs, so maybe that's the difference.

[arcsound]

I am finding the same situation.  I supplied my DD-214, and apparently that was not good enough, despite being accepted everywhere else as proof of service.  Incredibly, there was no specific information listing what was missing or what additional documentation is required, so I am left to guess at what SheerID is looking for!?!?  Not impressed.  

[AdamPandora]

@arcsound I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!