Music will not play

[lilcrow]

Just paid for plus and music will not play after the ad? Please help thanks. I’m getting ready to give up. This is my 2nd attempt at purchasing plus. Money has been taking from my bank and I just want my service that I paid for. I’m getting so close in to just giving up and switching to Spotify or something. Thanks

[AdamPandora]

@lilcrow Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[lilcrow]

Sent from my iPhone

[AdamPandora]

@lilcrow Unfortunately, you won't be able to send us a screenshot via email.

In order to attach a screenshot, you will need to open this Community thread in a web browser, and click on the camera icon located in the Reply box:

Please try sending that over once more, and we'll be happy to take a closer look.

[lilcrow]

Sent from my iPhone

[AdamPandora · Accepted solution]

@lilcrow It looks like your message arrived blank again.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!