cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No option to manage family plan

KCsNana
Local Performer

I can't manage members, send invites or anything. I can switch plans or cancel, can someone help?

Thanks

Moderator Edit: Edited title for clarity

Labels (3)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@KCsNana You should be able to manage your family plan as long as you are logged into the master account.

To invite someone to your family plan or manage your plan:

  1. Make sure you're logged in with your master account (the one you used to upgrade to Premium Family);
  2. Visit the Subscription section of the account.
  3. Select Manage Family to view the main family plan management page;
  4. Send a family plan invite to an email address your family member can access, even if it's different from the email address on their Pandora account. (They'll be able to enter the login information for their Pandora account later, even if its under a different email.)
  5. Have them open the invite email, and follow the prompts to add their Pandora account to your family plan or create a new Pandora account if they don't have one.

+++++++++++++++++++++++++

I've also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

View solution in original post

0 Kudos
3 Replies

AdamPandora
Community Manager
Community Manager

@KCsNana You should be able to manage your family plan as long as you are logged into the master account.

To invite someone to your family plan or manage your plan:

  1. Make sure you're logged in with your master account (the one you used to upgrade to Premium Family);
  2. Visit the Subscription section of the account.
  3. Select Manage Family to view the main family plan management page;
  4. Send a family plan invite to an email address your family member can access, even if it's different from the email address on their Pandora account. (They'll be able to enter the login information for their Pandora account later, even if its under a different email.)
  5. Have them open the invite email, and follow the prompts to add their Pandora account to your family plan or create a new Pandora account if they don't have one.

+++++++++++++++++++++++++

I've also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

Mamacass
Local Performer

Hi, I am an unable to manage our family plan. Under subscriptions, there is no manage option although I am the primary account holder.

0 Kudos

MariaPandora
Pandora
Pandora

Hi @Mamacass ,

Welcome to Community! Sorry for any trouble.

I moved your post to this thread No option to manage family plan.

As the primary account holder you should be able to manage your family plan with the following steps:

If you're using a computer: 

If you're using a mobile device:

  • Go to the Pandora website.
  • Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)


I hope this helps. If you continue to have trouble let me know.

0 Kudos