No subscription showing in Google Play settings to cancel

[loria]

Attempting to cancel my subscription but it's says it was subscribed through Google play but there are no subscriptions showing for Pandora on my Google account.   Can someone help me?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@loria I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AKAARJAY]

Attempting to cancel my Pandora subscription but it says it was subscribed through Google play but there are no subscriptions showing for Pandora on my Google account.   I have confirmed the email on pandora account is the same one on my good play account. Can someone help me?

[AlyssaPandora]

Hi there, @AKAARJAY. 👋

Thanks for posting about this. I moved your post over to this existing thread to keep everything organized: No subscription showing in Google Play settings to cancel

Your issue has been passed along to our support team. You should receive an email from them soon with next steps and help with canceling your subscription. 

Please keep an eye out for their message soon. 📬

[OsakaOrangade]

Pandora won't let me cancel my subscription on the website because I'm subscribed through Google Play and Google Play does not list Pandora under my active subscriptions.

[AdamPandora]

@OsakaOrangade I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Nytekatt]

I want to cancel my subscription and it says I have to go through Google play, but it's not showing up on my subscription page in Google play.

[LeonPandora]

@Nytekatt Welcome to Community!

I've gone ahead and canceled the subscription for the account linked to your community profile on my end. You can still enjoy the benefits of your subscription until this billing cycle ends, and you won't be charged again.

You can view your expiration date or restore the subscription from your Android device.

Hope this helps!

[Kbird9005]

I have the same problem 😕. 

I tried everything they suggested. 

No luck. Seems IMPOSSIBLE. 

[AdamPandora]

@Kbird9005 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!