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No subscription showing in Google Play settings to cancel

loria
Local Performer

Attempting to cancel my subscription but it's says it was subscribed through Google play but there are no subscriptions showing for Pandora on my Google account.   Can someone help me?

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@loria I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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7 Replies

AdamPandora
Community Manager
Community Manager

@loria I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (6.9.25)
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AKAARJAY
Local Performer

Attempting to cancel my Pandora subscription but it says it was subscribed through Google play but there are no subscriptions showing for Pandora on my Google account.   I have confirmed the email on pandora account is the same one on my good play account. Can someone help me?

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AlyssaPandora
Community Manager
Community Manager

Hi there, @AKAARJAY. 👋

Thanks for posting about this. I moved your post over to this existing thread to keep everything organized: No subscription showing in Google Play settings to cancel

Your issue has been passed along to our support team. You should receive an email from them soon with next steps and help with canceling your subscription. 

Please keep an eye out for their message soon. 📬

 


Alyssa | Community Manager
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OsakaOrangade
Local Performer

Pandora won't let me cancel my subscription on the website because I'm subscribed through Google Play and Google Play does not list Pandora under my active subscriptions.

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AdamPandora
Community Manager
Community Manager

@OsakaOrangade I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (6.9.25)
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Nytekatt
Casual Fan

I want to cancel my subscription and it says I have to go through Google play, but it's not showing up on my subscription page in Google play.

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LeonPandora
Moderator
Moderator

@Nytekatt Welcome to Community!

I've gone ahead and canceled the subscription for the account linked to your community profile on my end. You can still enjoy the benefits of your subscription until this billing cycle ends, and you won't be charged again.

You can view your expiration date or restore the subscription from your Android device.

Hope this helps!

Leon | Community Moderator

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