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No subscription showing in Google Play settings

Daryun
Local Performer

I've been trying to cancel my subscription for days, it doesnt even show my subscription in my google play subs even though im set to be billed for it tomorrow, why do they not have a way to contact their customer support?

 

Moderator Edit: Edited title for clarity

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88 Replies

AdamPandora
Moderator
Moderator

@Kimberly6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jturner2005
Local Performer

I’m trying to cancel my subscription and it says it’s through google play however I have no subscriptions through google play. Where can I cancel this?

0 Kudos

AdamPandora
Moderator
Moderator

@jturner2005 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Daraburling
Local Performer

I can’t seem to find my google account connected to my debit card so I can cancel my subscription, can someone please help me.

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AdamPandora
Moderator
Moderator

@Daraburling I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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20mparker
Local Performer

When I have pandora opened on any device it says I have pandora Plus, is charging me for Pandora Plus. I only get 3 stations on offline mode, and 3 songs for each station, I also still have limited skips. Trying to cancel my subscription but I'm stuck going in a loop because it says I'm subscribed through google play but google play has no subscriptions and I got the subscription on the pandora app, but when I log in here it says I don't have the subscription yet I'm still being charged for it. When I open the main pandora where you listen to music and go to subscription it says I have plus but there is no "cancel subscription" option like it claims. I click to link to google play like it suggests and just sends me to a help page. I can't seem to cancel my subscription at all and can't find a contact number for anyone. Sorry for the long wright up but this is frustrating me.

0 Kudos

AdamPandora
Moderator
Moderator

@20mparker I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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bsfaison10
Local Performer

Again I'm bein charged again this is uncalled 4 and I never heard from anyone and I deleted my account after all of this and I'm not happy at all so if u get someone 2 call me here is my cell number and u guys make it right

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@bsfaison10 For future reference, in order for our support team to reach out to you, you would first need to submit a message to them through our contact form here.

I took a look, and I do not see any messages from you yet.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos