No subscription showing in settings to cancel

[Ebicoo]

Would like to cancel my membership cannot locate where or how

[AdamPandora · Accepted solution]

@Ebicoo I checked the Pandora account connected to your Community profile, and it does not appear to be upgraded.

If you are paying for a subscription, my guess is that you have a second account registered under a different email address that is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Supton0922]

Please cancel my subscription 

[AdamPandora]

@Supton0922 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[LMC]

I’ve looked up directions to cancel my subscription and nothing is helping. They say to select the subscription option from the 3 bar menu (which I did) but then I’m supposed to select something from that page but there are literally no options on that page except free trials. No option to change, manage, or cancel. I feel like I’m trapped in this subscription I don’t want anymore!! 

[AdamPandora]

@LMC The Pandora account connected to your Community profile isn't currently upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Joegallegos9]

Cancel subscription 

[AdamPandora]

@Joegallegos9 The Pandora account associated with your Community profile is not currently upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Joegallegos9]

Cancelation 

[AdamPandora]

@Joegallegos9 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!