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No subscription showing in settings to cancel

ruochendai
Local Performer

Please contact me to cancel my subscription.  I have looked every possible place to cancel and all of my devices say that I don't have a subscription, however I am being charge $4.99 each month

Moderator Edit: Edited title for clarity

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11 Replies

vadzuris
Local Performer

OMGosh, I'm so sick of searching for the path to cancel my subscription in this app! It must be so buried it's ridiculous. No one should have to reach out to customer service to cancel their subscription. I tried to deal with this in 2020 and again now and I see why I gave up in 2020! I'm sure I won't hear back from anyone again...UGH! I'm so sick of this app and their lack of customer service!

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AdamPandora
Moderator
Moderator

@ruochendai I checked the Pandora account connected to your Community profile, and it does not appear to be upgraded.

If you are paying for a subscription, my guess is that you have a second account registered under a different email address that is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@vadzuris I moved your post over to this existing thread: No subscription showing in settings to cancel

To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded - this would explain why you aren't seeing any options to cancel in your account settings.

This being said, I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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NancieMrivera
Local Performer

i would also like help with this because im getting charged too i dont remember putting in  my card info if i did it was for the free trial for some reason its coming up as options to get upgraded as if i dont have a subscription but im being charged..and i only use one email for everything so i shouldnt have an email different than the one im using now.. is there any way Pandora can delete my subscription themselves?

AlyssaPandora
Moderator
Moderator

Hi there, @NancieMrivera. 👋

Thanks so much for posting about this. Looks like you're already in contact with someone from our User Support team via email. Please follow up with them as they can assist with those charges. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Timbuck
Local Performer

Unsubscribe me from the account please

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AlyssaPandora
Moderator
Moderator

Hi there, @Timbuck. 👋

Nice to see you around the community space.

At this time, it looks like you have a free Pandora account. There is no subscription to cancel / unsubscribe. Would you still need assistance?

Let me know, and I can help with escalating your issue to one of our User Support team members via email. 

Alyssa | Community Moderator

Let's talk music in Community Chat

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11happythoughts
Local Performer

$4.99 still being deducted with ads - been with Pandora for years - time to jump ship!

Check settings and no subscription tab to remove bank account information and yes from the statement it is directly from Pandora internet.  Possible confusion due to two different email addresses.  Now, I just want to delete subscription with the assurance no more $4.99 a month deduction!

Thank you!

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AdamPandora
Moderator
Moderator

@11happythoughts I moved your post over to this existing thread: No subscription showing in settings to cancel

To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded - this would explain why you aren't seeing any options to cancel in your account settings.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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11happythoughts
Local Performer

Thank you, Adam!  I will await the email.

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

No problem, @11happythoughts.

I have passed that additional feedback along to our support team.

Thanks again for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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