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No subscription showing in settings to cancel

Ebicoo
Local Performer

Would like to cancel my membership cannot locate where or how

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50 Replies

jok147
Local Performer

My financial situation has changed and I need to cut costs.  I need to cancel my subscription but am unable to find out how.    Need some assistance!

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AdamPandora
Community Manager
Community Manager

@jok147 The Pandora account associated with your community profile is not currently upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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EdlynIdette
Local Performer

I unlocked a free trial subscription on Pandora and am having a very hard time takeing it off. I got it 1 day ago. How do I unsubscribe? HELP!

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AdamPandora
Community Manager
Community Manager

@EdlynIdette I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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EdlynIdette
Local Performer

I never received an email regarding this issue.. What else can I do?

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Krd362003
Local Performer

I would like to cancel my subscription 

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AdamPandora
Community Manager
Community Manager

@Krd362003 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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lucky99
Local Performer

I have been a member for more than 20 years but I am giving up because have to reject a 1 out of every 3  or 4 songs you play on reliable stations I have created over the past 20 years. I have never before been barraged with so many totally mismatched selections. What a nuisance. I cant enjoy listening. Why am I wasting my time and money on Pandora. Please cancel my membership immediately.

 

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AdamPandora
Community Manager
Community Manager

@lucky99 Sorry for any trouble.

For instructions on how to manage your subscription through Roku, check out this thread: 

In the meantime, If you'd like to further troubleshoot the issue you are having with your stations, we are happy to further assist.

You can comment on this thread since you it sounds like you are experiencing out of place songs on your stations:

Alternatively, you can contact our support team via email here if you'd prefer to receive help privately.

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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monica12
Local Performer

I erroneously signed up for a second subscription. How do I cancel it? The instructions I'm finding for this can't be applied cause I can't get to that page listing subscriptions.

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AdamPandora
Community Manager
Community Manager

@monica12 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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