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No subscription showing in settings to cancel

ruochendai
Local Performer

Please contact me to cancel my subscription.  I have looked every possible place to cancel and all of my devices say that I don't have a subscription, however I am being charge $4.99 each month

Moderator Edit: Edited title for clarity

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23 Replies

Devon_7
Local Performer

So I recently had to change my card on here and I’ve been charged 4 times and I still haven’t  got my premium so I just want refunded for all of it

0 Kudos

AdamPandora
Moderator
Moderator

@Devon_7 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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233
Local Performer

I have also canceled my subscription right after my trial and I’ve still been charged and it won’t let me cancel anything because it says I’m not subscribed but my bank account says I am

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AdamPandora
Moderator
Moderator

@233 To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded - this would explain why you aren't seeing any options to cancel in your account settings.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos