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Not receiving family plan invitations

Tigerbyblood
Local Performer

I have a family plan. I have submitted for the invite to join my account. Two of the three members have accepted and created their accounts. The third member has never received the email. I have submitted the invite several times, with no change. All of her email boxes have been check and there is no sign of an email for the invite. Could you please assist in this matter? Thanks in advance.

 

Moderator Edit: Edited title for clarity

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Re: Unable to receive invite email

TannerPandora
Moderator
Moderator

Hi @Tigerbyblood   I've reached out to our User Support team to assist with this. They were successfully able to add the individual to your Family Plan. If they don't see a change to their account have them sign out and then back in again. 

Thanks for posting to community! 🎧

Tanner | Community Moderator

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Re: Unable to receive invite email

TannerPandora
Moderator
Moderator

Hi @Tigerbyblood   I've reached out to our User Support team to assist with this. They were successfully able to add the individual to your Family Plan. If they don't see a change to their account have them sign out and then back in again. 

Thanks for posting to community! 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Unable to receive Invite email

bharveston
Local Performer
I have a family plan. I have submitted for the invite to join my account. The member has never received the email. I have submitted the invite several times, with no change. All of email boxes have been checked and there is no sign of an email for the invite. Could you please assist in this matter? Thanks in advance.
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Re: Unable to receive Invite email

AdamPandora
Moderator
Moderator

@bharveston Our support team mentioned you currently have an open case with them regarding this issue.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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no invitation received in email

voltaire5
Local Performer

I have a family plan. I have submitted for the invite to join my account. One member has received & accepted their invitation.  Another has never received the email. I have submitted the invite several times, with no change. All of her email boxes have been check and there is no sign of an email for the invite. Could you please assist in this matter? Thanks in advance.

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Re: no invitation received in email

AdamPandora
Moderator
Moderator

@voltaire5 Our support team can help with this - they will be contacting you separately via email.

Keep an eye out for their message!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: no invitation received in email

prbobr0
Local Performer

I have the same issue - I have 4 family members that have not received the invitations.  I upgraded to family for this very reason.  Love it otherwise.  Please fix!  Thank you

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Re: no invitation received in email

AdamPandora
Moderator
Moderator

@prbobr0 Sorry for the trouble.

Someone from our User Support team will be reaching out via email to help you with this.

Keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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multiple sign ins on family plan

RustyAllen
Local Performer

I am not receiving the invite to multiple email addresses for my new account.

when I resend, the invite goes to the main email on the account.

 

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Re: multiple sign ins on family plan

AdamPandora
Moderator
Moderator

@RustyAllen Our support team mentioned you currently have a case open with them regarding this same issue.

Keep an eye out for their email reply and they will be happy to look into this further with you. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Not receiving family plan email

emtodd92
Local Performer

I upgraded to the family plan and sent out two invitations, so far no one has received one... what should I do?

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Re: Not receiving family plan email

AdamPandora
Moderator
Moderator

@emtodd92 I moved your post to this thread to keep the community tidy.

Our support team will be contacting you via email to help make sure this gets resolved.

Keep an eye out for their message!

Adam | Community Moderator

Let's share music in the Playlist Swap

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