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Adding family member

donpidd
Local Performer

I have been trying to add my wife to the family plan for two days, but after entering her email address all it has said for the last two days is "invite pending" and she hasn't received any emails with the invite.

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Re: Adding family member

AdamPandora
Moderator
Moderator

@donpidd Someone from our support team will be reaching out to you via email to help make sure you are able to get your family plan set up.

Please keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

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Re: Not receiving family plan invitations

Mansfield115
Local Performer

I also have not been able to send invites. 

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Re: Not receiving family plan invitations

AdamPandora
Moderator
Moderator

@Mansfield115 Sorry for the trouble.

Our User Support team will be contacting you separately via email to help with this.

Keep an eye out for their message! 📬

Adam | Community Moderator

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Re: Not receiving family plan invitations

helenbruellman
Local Performer

We are having the exact same issue.  I've tried sending an invite to my daughter's email several times with no luck.  Could we get some assistance with this?

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Re: Not receiving family plan invitations

AdamPandora
Moderator
Moderator

@helenbruellman Our support team can help with this.

Keep an eye out for an email coming from them - they will be contacting you separately to assist.

Thanks for your patience.

Adam | Community Moderator

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Problems with family plan

JohnD40059
Local Performer

Can't get others on family plan even though I added their name. Followed help instructions without success. Can you help me? Is there a YouTube video that explains this?

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Re: Problems with family plan

AdamPandora
Moderator
Moderator

@JohnD40059 Our support team mentioned they were assisting you with this earlier today.

If you are still running into trouble, you can reply back directly to the email thread you have going with them.

Hope this helps! 

Adam | Community Moderator

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Family plan, not recieving invites

kind
Local Performer

I've tried many times; on both my nieces email addresses.  . She's unable to get the family plan invite.   Help?

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Re: Family plan, not recieving invites

AdamPandora
Moderator
Moderator

@kind I moved your post over to this thread since it sounds like you are experiencing a similar issue.

I will have someone from our User Support team contact you separately via email to look into this further.

Please keep an eye out for their message. 📝

Thanks for your patience.

Adam | Community Moderator

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Re: Family plan, not recieving invites

MasterGavin
Local Performer

My family is having this same issue, everyone has received the email except for myself. 

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Re: Family plan, not recieving invites

AdamPandora
Moderator
Moderator

@MasterGavin Is it possible that the invitation is getting sent to your junk/spam folder?

If not, our support team will need to speak with the master account holder of the family plan directly to look into this further.

Have the person who started the family plan subscription contact our support team here.

Thanks for your patience.

Adam | Community Moderator

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