@Pmtthws1 Have her check her spam/junk folder to ensure the invitation isn't somehow getting filtered out.
In the meantime, I will have someone from our support team contact you via email to help make sure this gets resolved.
Thanks for your patience.
Yes I checked her spam folder nothing in it. I did try another one of her email accounts though and it worked. Thanks for the response
I added my uncle to my plan yesterday morning. As of now he has not received the email invite. I have resent it twice. What is the next step? Thanks!
@hellabarbarella I moved your post to this thread to keep the community tidy.
If they aren't seeing the invitation in their email inbox, have them check their junk/spam folder to make sure that message isn't getting filtered out.
In the meantime, I will also have someone from our User Support team contact you separately via email to make sure this gets resovled.
Please keep an eye out for their message.
@Nigel I moved your post to this thread since you are experiencing a similar issue.
I will have someone from our User Support team reach out to you privately via email to help make sure those accounts get added to your plan.
Please keep an eye out for their message. 📬
I, too, am having this same issue. 3 out of 4 emails have been received. Tried and tried again to no avail. Please help! Thank you!
Family member not receiving email invitation
The only solution I have found on this forum is to contact customer support....