Family member not receiving email invitation

[AdamPandora]

@ejf93 Our support team would be happy to help with this - I will have them reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 

[arcticfunk]

I'm having this issue for just one of my family members.  Can you please have support reach out to me?

[AlyssaPandora]

Hi, @arcticfunk. 👋

Definitely! Sorry that you're having trouble with the invites. A member from our User Support team will contact you via email to offer further assistance with your family plan.

Thanks for your patience! 🎵

[giannisrealm]

Hello, I have sent the email numerous times and I am not receiving it. I checked the Junk folder as well. Can you help please?

Also, can you please tell me how we can both use the account at the same time? If this is not possible, then it is pointless to have a family subscription and I will have to cancel.

Thank you for your help.

[AdamPandora]

@giannisrealm I moved your post to this thread since you are experiencing a similar issue.

I am going to have someone from our User Support team contact you privately via email to help with this.

Please keep an eye out for their mesage.

Thanks for your patience!

[giannisrealm]

thank you!

[AdamPandora]

@giannisrealm Always happy to help! 😎

[jriley0722]

I have a family plan subscription that has worked fine.  I have 3 users currently but I can add more with subscription.  I added 2 more accounts and the invitation is not being sent to them.  My account says it sent them the invite, but they are not receiving. 

[AdamPandora]

@jriley0722 I moved your post to this thread since you reported similar feedback.

Someone from our support team will be reaching out to you separately via email to look into this further.

Please keep an eye out for their message. 📬

[lindametzger1]

Hi! I am having the same issue. Can you please have someone reach out to me? Thank you.

[AdamPandora]

@lindametzger1 Nice to see you around the community. 👋🏽

Someone from our support team will be contacting you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience! 

[gnavage]

My wife and son both have Hotmail addresses and have not received the invites I've sent for the Family Plan. Any thoughts on why this is and how I can get them on the Family Plan? Yes, they've checked their junk/spam folders. Thank you.