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Re: Family member not receiving email invitation

AdamPandora
Moderator
Moderator

@ejf93 Our support team would be happy to help with this - I will have them reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 

Adam | Community Moderator

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Re: Not receiving family plan invitations

arcticfunk
Local Performer

I'm having this issue for just one of my family members.  Can you please have support reach out to me?

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Re: Not receiving family plan invitations

AlyssaPandora
Moderator
Moderator

Hi, @arcticfunk. 👋

Definitely! Sorry that you're having trouble with the invites. A member from our User Support team will contact you via email to offer further assistance with your family plan.

Thanks for your patience! 🎵

Alyssa | Community Moderator

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Family Invite Email

giannisrealm
Local Performer

Hello, I have sent the email numerous times and I am not receiving it. I checked the Junk folder as well. Can you help please?

Also, can you please tell me how we can both use the account at the same time? If this is not possible, then it is pointless to have a family subscription and I will have to cancel.

Thank you for your help.

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Re: Family Invite Email

AdamPandora
Moderator
Moderator

@giannisrealm I moved your post to this thread since you are experiencing a similar issue.

I am going to have someone from our User Support team contact you privately via email to help with this.

Please keep an eye out for their mesage.

Thanks for your patience!

Adam | Community Moderator

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Re: Family Invite Email

giannisrealm
Local Performer

thank you!

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Re: Family Invite Email

AdamPandora
Moderator
Moderator

@giannisrealm Always happy to help! 😎

Adam | Community Moderator

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Family Plan invitations are not being sent

jriley0722
Local Performer

I have a family plan subscription that has worked fine.  I have 3 users currently but I can add more with subscription.  I added 2 more accounts and the invitation is not being sent to them.  My account says it sent them the invite, but they are not receiving. 

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Re: Family Plan invitations are not being sent

AdamPandora
Moderator
Moderator

@jriley0722 I moved your post to this thread since you reported similar feedback.

Someone from our support team will be reaching out to you separately via email to look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Re: Family member not receiving email invitation

lindametzger1
Local Performer
Hi! I am having the same issue. Can you please have someone reach out to me? Thank you.
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Re: Family member not receiving email invitation

AdamPandora
Moderator
Moderator

@lindametzger1 Nice to see you around the community. 👋🏽

Someone from our support team will be contacting you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience! 

Adam | Community Moderator

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Family Plan invitation emails are not being received

gnavage
Local Performer

My wife and son both have Hotmail addresses and have not received the invites I've sent for the Family Plan. Any thoughts on why this is and how I can get them on the Family Plan? Yes, they've checked their junk/spam folders. Thank you.

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