Family plan not receiving emails

[AdamPandora]

@Coreyd9999 Someone from our support team will be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

[CasaDeVasquez]

Following. Having exact same issue. Have tried Everything you mentioned. Nothing works. 

[AdamPandora]

@CasaDeVasquez I moved your post to this thread since you are running into a similar issue: Not receiving family plan invitations

I will have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime!

[ashleys1025]

I have a family plan. I have submitted for the invite to join my account. The member has never received the email. I have submitted the invite several times, with no change. All of email boxes have been checked and there is no sign of an email for the invite. Could you please assist in this matter? Thanks in advance.

[AdamPandora]

@ashleys1025 Our support team can help with this.

I am going to have them reach out to you privately via email, so please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

[anchormoose]

I keep inviting someone but they are not getting the invite. 

[AdamPandora]

@anchormoose I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[SUPFEM]

My credit card was stolen and I had to cancel it. Pandora sent me an email asking me to renew my account due to a billing failure.  I have a family plan and the email invites are not going to the Outlook users.  These are the same email addresses that were already on the previous family account.

[AdamPandora]

@SUPFEM I moved your post over to this existing thread: Not receiving family plan invitations

Someone from our support team will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Tanyazhappy]

I have this issue as well! What is the resolution?

[AdamPandora]

@Tanyazhappy I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for being a part of the Community!

[Bigrob43]

I’ve sent several emails to my daughters acct and she’s not receiving them   Not even thru her junk spam mail.  Had no other problems with the rest of invites