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Re: Family plan not receiving emails

AdamPandora
Moderator
Moderator

@Coreyd9999 Someone from our support team will be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Re: Family plan: invite not being received

CasaDeVasquez
Local Performer

Following. Having exact same issue. Have tried Everything you mentioned. Nothing works. 

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Re: Family plan: invite not being received

AdamPandora
Moderator
Moderator

@CasaDeVasquez I moved your post to this thread since you are running into a similar issue: Not receiving family plan invitations

I will have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Subscription Family Plan Invite

ashleys1025
Local Performer

I have a family plan. I have submitted for the invite to join my account. The member has never received the email. I have submitted the invite several times, with no change. All of email boxes have been checked and there is no sign of an email for the invite. Could you please assist in this matter? Thanks in advance.

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Re: Subscription Family Plan Invite

AdamPandora
Moderator
Moderator

@ashleys1025 Our support team can help with this.

I am going to have them reach out to you privately via email, so please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

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Sent invite, family is not receiving them

anchormoose
Local Performer

I keep inviting someone but they are not getting the invite. 

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Re: Sent invite, family is not receiving them

AdamPandora
Moderator
Moderator

@anchormoose I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Family plan - email invite not going to Outlook.com

SUPFEM
Local Performer

My credit card was stolen and I had to cancel it. Pandora sent me an email asking me to renew my account due to a billing failure.  I have a family plan and the email invites are not going to the Outlook users.  These are the same email addresses that were already on the previous family account.

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Re: Family plan - email invite not going to Outlook.com

AdamPandora
Moderator
Moderator

@SUPFEM I moved your post over to this existing thread: Not receiving family plan invitations

Someone from our support team will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

 

Adam | Community Moderator

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Re: Subscription Family Plan Invite

Tanyazhappy
Local Performer

I have this issue as well! What is the resolution?

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Re: Subscription Family Plan Invite

AdamPandora
Moderator
Moderator

@Tanyazhappy I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for being a part of the Community!

Adam | Community Moderator

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Email

Bigrob43
Local Performer

I’ve sent several emails to my daughters acct and she’s not receiving them   Not even thru her junk spam mail.  Had no other problems with the rest of invites

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