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Re: Email

AdamPandora
Moderator
Moderator

@Bigrob43 I moved your post over to this existing thread: Not receiving family plan invitations

Someone from our support team will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Family plan not receiving invitations

Lttlred15
Local Performer

We set up a family plan and the other members of my family are not able to receive the invitations.

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Re: Family plan not receiving invitations

AdamPandora
Moderator
Moderator

@Lttlred15 I moved your post over to this existing thread: Not receiving family plan invitations

In order for our support team to look into this further, they will need to speak with the main account holder of the Premium Family plan.

Please have the main account holder contact our support team directly here.

They will be keeping an eye out for their message.

Thanks for your patience in the meantime! 

Adam | Community Moderator

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Re: Not receiving family plan invitations

AdamPandora
Moderator
Moderator

Pandora Update (03/04/21): If the invitations to join your Premium Family plan are not being received by your family members, please make sure the messages aren't getting filtered into their junk/spam folders.

Once that is confirmed, the main account holder of the Premium Plan will need to contact our support team directly for further assistance with getting those users added to the subscription.

They can send their message directly through our help page here.

Thanks everyone! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Not receiving family plan invitation email

dlmoy
Local Performer

Hello - 

I have the same problem as others where my family members are not receiving their invitation to family subscription.  Can someone please help? 

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Re: Not receiving family plan invitation email

AdamPandora
Moderator
Moderator

@dlmoy I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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